Direct from ServiceNow New York: Agent Workspace for CSM, ITSM
You’re going to love your new assistant from New York. This could be like a dream partner, having a personal agent who knows where everything is and can take care…
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ServiceNow New York Makes Financial Close Painless
Your long-suffering accounting department will love you to the moon and back for this one. Implement the ServiceNow® Finance Close Automation (FCA), a new application in the New York release,…
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Unlocking the Mysteries of CMDB: Part 2 Stages of Maturity
Once you’ve got the physical part of the equation set up, perhaps the most challenging part of the process is what happens next. A stable CMDB (configuration management database) consists…
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Unlocking the Mystery of CMDB: What It Is and Why It Matters
Just as contractors need a solid foundation before any type of a structure can be built, the same concept holds true for the digital information technology structures we create for…
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HR Goes Mobile: ServiceNow New York Mobile Onboarding
ServiceNow® Mobile Onboarding is a new application in the New York release With it, your new hires can complete onboarding to-dos, ask questions, and view content using the new Mobile…
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Buckle Up: ServiceNow New York Goes Mobile
Start spreading the news – Make your move to New York. With the New York release, ServiceNow has gone fully mobile, introducing a brand new mobile hierarchy with an integrated…
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Burn Your Spreadsheets: Cask + Nuvolo are Modernizing Asset Management Now
Predictions of the paperless office were all the rage way back in the ‘90s or so. Now, finally, the promise is a reality, thanks to the Now platform. If you…
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Start Spreading the News: Our Six Favorite Features of the ServiceNow New York Release
Mobile is the new design paradigm today, with employees and customers demanding the same consumer-grade experiences on the job as they get at home—all from their phone. With the New…
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Been to the Mountaintop: Cask at the Digital Government Summit
Does using custom-made or legacy applications, or even handwritten documents sound familiar? You’re definitely not alone. After years of speaking with state, local and education agencies at these National events…
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On the Journey to Digital Transformation, Bring a Roadmap
When it comes to implementing new IT initiatives, it’s easy to feel like the kid in the backseat of a car on a long road trip, asking the same question…
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