Case Studies Archives

National Bank Holdings Company

August 1, 2019

Situation This National Banks Holdings Company wanted to install a knowledge base and modernize its systems and processes through digital transformation using the ServiceNow platform. Initially, the bank could not…

California State Healthcare

August 1, 2019

Laurie Miller

Case Studies

Situation A California State Healthcare organization had long struggled with an archaic ticketing system with a poor end-user experience and bad fulfiller experience. The Department needed to run complex reports…

Largest Regional US Airline

July 8, 2016

Cooper

Case Studies

Overview Situation The largest regional US airline, with over 44,831 employees operating more than 3,400 flights a day. The largest regional US airline had a need for new processes and…

Stone Brewery

July 8, 2016

Cooper

Case Studies

Overview Stone Brewing is the 8th largest craft brewer in USA, and has been seeing rapid growth with new facilities opening in Richmond, VA and Berlin, Germany. There are four main…

Largest Global Entertainment Company

July 8, 2016

Cooper

Case Studies

Situation The largest global entertainment company had a major initiative to consolidate their existing Service Catalogs. The organization had been using 3 different legacy tools for their 3 different ServiceCatalogs…

California State University – East Bay

June 30, 2015

Cooper

Case Studies

Overview Situation California State University – East Bay (CSUEB) had purchased ServiceNow to replace their existing Service Management solution, but was unsuccessful in the initial implementation. The initial effort was…

The United States Marine Corps

June 30, 2015

Cooper

Case Studies

Overview Situation The Marine Corps Enterprise IT Services (MCEITS) program had a requirement for scalable turn-key technology solutions and services to field a Marine Corps enterprise transformation and modernization initiative.…

Sempra U.S. Gas and Power

June 30, 2015

Cooper

Case Studies

Overview Situation Sempra US Gas and Power had recently experienced multiple organizational restructuring efforts. During one of these efforts the decision had been made to implement a new ITSM Tool…

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National Bank Holdings Company

California State Healthcare

Largest Regional US Airline

Stone Brewery

Largest Global Entertainment Company

California State University – East Bay

The United States Marine Corps

Sempra U.S. Gas and Power

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