Articles & E-Books | Cask

Solutions
- - IT Service Management
    - - IT SERVICE MANAGEMENT
      - Unlocking the Mysteries of CMDB: Part 3 – Building a Healthy CMDB
      - Tell Your ITSM Virtual Agent, It Obeys
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    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - IT Asset Management
    - - IT ASSET MANAGEMENT
      - Burn Your Spreadsheets: Cask + Nuvolo are Modernizing Asset Management Now
      - Streamlined asset management: A solutions-driven approach
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    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - IT Operations Management
    - - IT OPERATIONS MANAGEMENT
      - Creating an End-User Friendly Taxonomy in ServiceNow
      - Optimizing Knowledge Management In The Now Platform
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Project Management
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - HR Service Delivery
    - - HR SERVICE DELIVERY
      - Embarking on Your Employee Experience Journey
      - The Right Skills for the Road Ahead
    - GET THE MOST OUT OF SERVICENOW
      
      Adapt Your Employee Experience
      Harmonize people, process and technology to align your vision with business outcomes and maximize ROI.
      
      Download
  - Governance Risk Compliance
    - - GOVERNANCE, RISK & COMPLIANCE
      - 5 steps to achieving GRC maturity in SecOps
      - How to achieve critical GRC methodologies and implementations
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Security Operations
    - - SECURITY OPERATIONS
      - OT Cyber Security: Ensuring Non-IT Devices Connected to the Network are Safe and Secure
      - Managing Cyber Attacks with SIR Automation
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Customer Service Management
    - - CUSTOMER SERVICE MANAGEMENT
      - The Tailored User Experience within the Customer Service Portal
      - Let’s Set the Standard for Service Across all City Agencies
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Finance and Spend
    - - FINANCE & SPEND
      - Creating an End-User Friendly Taxonomy in ServiceNow
      - Optimizing Knowledge Management In The Now Platform
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Emergency Response
    - - EMERGENCY RESPONSE MANAGEMENT
      - COVID-19: Roadmap to the New Normal
      - Remote Delivery Capability During the COVID-19 Pandemic
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
Services
- - Strategy
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Transformation
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Implementation
    - - IMPLEMENTATION
      - Why Reimplementation is Often Right, and Which Way to Go Next
      - Reason #2 to reimplement ServiceNow
      - View All
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Operations
    - - OPERATIONS
      - Protecting Your Platform Investment
      - Measure Your Platform Governance Maturity
      - View All
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
Industries
- - Public Sector
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Healthcare
    - - HEALTHCARE
      - Shadow IT in Healthcare
      - Secure and Auditable Contact Tracing for Businesses
      - View All
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Financial Services
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
  - Other Industries
    - - OTHER INDUSTRIES
      - Your CMDB can Boost your Security Operation Solution
      - Unlocking the Mystery of CMDB: What It Is and Why It Matters
      - View all
    - GET THE MOST OUT OF SERVICENOW
      
      Technical Best Practices
      Cask and ServiceNow wrote the book on creating a governance foundation that is scalable and easy to manage.
      
      Download
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