Every superhero has a hidden superpower, and so does your ServiceNow instance. AI is already built into the platform, yet many organizations aren’t using its full potential. Just like a hero mastering their abilities, unlocking ServiceNow AI can take your IT and business processes to superhuman levels, and allow your team to assemble like The Avengers or the Justice League to come together to work smarter.
At Cask NX, we help organizations activate AI superpowers, transforming ordinary workflows into extraordinary automation, predictive intelligence, and AI agent capabilities. Let’s explore the AI superpowers already inside ServiceNow, and how we can help you unleash them.
Superpower #1: The Speedster – the AI-powered force of instant action
You move fast, cutting through bottlenecks and eliminating delays. The Speedster thrives on momentum, using AI to resolve issues before they spiral into major disruptions. When it comes to IT and business operations, you don’t just keep up, you stay ahead.
What you value: Rapid problem resolution, proactive issue detection, and AI that accelerates workflows.
Your AI superpower: Predictive Intelligence in ServiceNow analyzes historical data, identifies patterns, and suggests resolutions — automatically categorizing, assigning, and resolving incidents before they even hit IT’s queue.
Where Cask NX comes in: With Cask’s AI Spark, we help you switch on and fine-tune Predictive Intelligence to fit your business needs, ensuring your workflows move at superhero speed.
Superpower #2: The Automator – the unstoppable engine of AI-driven efficiency
You believe in working smarter, not harder. The Automator is all about eliminating friction and optimizing workflows so that everything runs like a well-oiled machine. If there’s a repetitive task, you’re the first to ask: Why isn’t this automated?
What you value: Seamless processes, fewer manual touchpoints, and AI that removes bottlenecks from day-to-day operations.
Your AI superpower: ServiceNow’s AI-driven automation takes care of service requests, change approvals, and IT operations — reducing complexity and freeing up teams for high-value work.
Where Cask NX comes in: Cask can set up AI-powered workflow automation so that routine tasks handle themselves, leaving you to focus on bigger, strategic priorities.
Superpower #3: The Oracle – the insight seeker empowered by GenAI
You’re the one people turn to for answers. The Oracle thrives on clarity, context, and connection. You’re drawn to AI that helps you synthesize information quickly, fill knowledge gaps, and empower others with insights — without reinventing the wheel.
What you value: Fast access to accurate, relevant knowledge. Streamlined ways to capture and share what works. The ability to guide teams with confidence.
Your AI superpower: Now Assist’s GenAI capabilities help you turn unstructured data, (like tickets and chat transcripts) into crystal-clear summaries and draft-ready knowledge articles. You use AI not to replace thinking, but to enhance collective wisdom.
Where Cask NX comes in: With AI Spark, we help you activate these capabilities across your workflows — so you can spend less time digging, and more time delivering value as the Oracle your team relies on.
Superpower #4: The Guide – the AI-powered mentor delivering real-time support
You believe that knowledge should always be within reach. The Guide ensures that employees and customers get the answers they need, instantly. You use AI not just to solve problems, but to empower others with self-service solutions.
What you value: 24/7 support, AI that enhances user experience, and smart assistants that help teams work independently.
Your AI superpower: Now Assist’s AI Agents provide real-time support across IT, HR, and customer service — automating routine inquiries, resolving tickets instantly, and continuously learning to improve responses.
Where Cask NX comes in: We can help you deploy AI Agents with Natural Language Understanding (NLU) in ServiceNow, ensuring your teams always have the right answers at the right time.
Assemble Your AI Super Team
Every AI superpower is powerful on its own, but the real transformation happens when they work together. Just like a superhero team, ServiceNow’s AI capabilities are strongest when combined — Predictive Intelligence keeps operations ahead of disruptions, Automation streamlines workflows, AI Insights guide decision-making, and AI Agents provide instant support.
What’s your AI superpower?
Take the quiz!
Are you The Speedster, eliminating delays with lightning-fast resolutions? The Automator, optimizing workflows with AI-powered efficiency? The Oracle, turning data into actionable insights? Or The Guide, empowering teams with AI-driven support?
Take the quiz to discover your AI superhero persona, then share it on LinkedIn to join Cask’s league of AI-powered heroes!
Giveaway alert: Share your superpower and you could win!
Share your results from the quiz on LinkedIn and tag @CaskNX and you will be entered into a drawing for Cask NX’s AI Visible Value™ engagement.* AI Visible Value is a 4 week offering designed to help you unlock the full potential of AI in ServiceNow. Our certified platform architects assess your current AI readiness, align ServiceNow AI capabilities with your business goals, and deliver a clear, outcome-driven roadmap tailored to your organization. With a focus on measurable impact, we ensure your AI initiatives drive real value—faster. This offering is valued at an estimated $25,000 USD. You could win this offering at no cost! Entry closes Friday, May 16, 2025 at 11:59PM PT.
*Eligibility is limited to non-governmental entities or organizations not restricted from receiving no-cost work engagements.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
Light up your powers
with AI Spark
Many organizations have these AI superpowers already built into ServiceNow, but they’re not using them. That’s where Cask’s AI Spark comes in. We help you activate AI’s full potential so your business can operate at superhero speed. Don’t wait any longer to see how AI can help you and your organization become the AI superpowered team to dominate your industry and overcome business challenges.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
LET'S INNOVATE
Book a conversation
Cask expertise, on tap, to understand and align to your unique challenges and desired outcomes. Our team will contact you to better understand your needs and set up a meeting with Cask advisors, aligned to your goals.