Throughout the employee journey, there are times where taking an extended period of time off is necessary. How that process is handled can have a lasting impact on employee engagement and having inefficient leave management processes can lead to increased operating costs and open up your organization to risk.
Typically Leave of Absence workflows do not always account for a positive employee experience.
The rules around when to take leave, how to request leave, and when an employee should come back to work (and how), vary from company to company and for various leave types. This can lead to confusion when employees don’t know what is expected of them before they go on leave or what to expect when they return. Employees can become stressed, and the process can require extra hands-on from HR Business Partners or Leave Administrators to support employees through their leave.
Thankfully, ServiceNow’s Human Resource Service Delivery module includes various leave of absence request/management options. Even with a fully built leave workflow, Lifecycle Events will still add tremendous value to the business (and often completely replace single service requests), significantly improving the employee experience when going on or returning from leave; and reducing the time spent and risk on leave case management for HR teams.
To ensure that your employees fully understand every aspect of a Leave of Absence, Cask’s team of business process consultants will evaluate the current workflow and take account of processes that work well and those that don’t. After an evaluation is completed, we will make recommendations based on our experience for how to lean out the workflow and improve the employee experience at the same time. From there, we are able to architect a solution that makes life better for everyone.
Through a Lifecycle Event, we can present various automated activities to the employee, their manager and leave administrators at just the right time and in the right sequence. Providing appropriately timed, leave-specific Knowledge Articles or entire automated content Campaigns accessible through your Employee Portal is one example of how we reduce some of the anxiety around the leave process.
With the automation of a Lifecycle event, HR teams now have an end-to-end business process with notifications, activities and reminders – eliminating that pesky leave tracker you probably have in Excel or a shared calendar. The true benefit though is less hands-on time for our HR leave administrators. We can reduce time spent working leave cases and improve upon an employee’s experience simultaneously.
Employee productivity is crucial to a company’s success - and caring for employees during these moments that matter, matters. Click To TweetLeave processes that are easy to understand and access build a better employee experience and will help you retain top talent in the future. Let Cask show you how to build a better process today.
