October 27, 2021
Cask Mixinar: Learn How Ginnie Mae Obtained Clearer Insight into Customer Journeys While Streamlining Processes

Sit back, mix and deliver a better Customer Experience! 

Exceptional customer experiences are the key differentiator when standing out from your competition; and digital transformation can get you there. Just ask Brad Dunn from Ginnie Mae.

Hear Brad detail Ginnie Mae’s Customer Service transformation journey to:

  • Leverage ServiceNow
  • Centralize their Customer Support Center
  • Drive greater visibility and consistency of their customer experience

Join us for a virtual expert-led BBQ Old Fashioned Tasting, and accompany other Customer Service leaders to ask Brad the tough questions about Ginnie Mae’s Customer Service transformation on ServiceNow.

Let’s enjoy a drink, interact on camera, and learn how to take the first steps on your digital Customer Service transformation journey today.



5:00 pm – 5:20 pm ET  |  Customer Service Discussion with Brad Dunn (Ginnie Mae)
5:20 pm – 5:50 pm ET  |  BBQ Old Fashioned Making
5:50 pm ET  |  Questions and Closing Remarks


PLEASE NOTE: Those who register by shipping deadline of 10/13 will receive a BBQ Old Fashioned Kit. Due to state restrictions, “Just the Mix” kits (everything except alcohol) will be provided to registrations in the following states: AL, AR, ID, MI, NC, OH, TN and UT. Residents of AK & HI unfortunately cannot be shipped “Just the Mix” kits or alcohol. An Instacart gift card will be sent to approved registrations after the shipping deadline and to those who live in states that cannot be shipped alcohol for the event.

If you would prefer not to receive the BBQ Old Fashioned kit and would like to purchase something different, please reach out to Kristin Quinn directly at: kristin.quinn@caskllc.com

Register Here!