A successful ServiceNow IT Business Management (ITBM) deployment significantly boosts an organization’s digital transformation efforts, improves the reallocation of resources and money toward innovation, and preserves the flexibility to adapt in evolving and high-paced markets.
However, accomplishing all this might require a ServiceNow ITBM roadmap that outlines strategies to digitize, automate, and optimize processes, ultimately driving efficiency throughout the organization.
What is ServiceNow ITBM?
IT Business Management (ITBM) is a set of solutions offered by ServiceNow as part of its IT Workflow package. These applications assist IT departments in demonstrating value to their organizations to justify monetary and workforce investments in technology and manage resources appropriately.
ServiceNow ITBM Roadmap
When businesses look to implement a new ServiceNow ITBM roadmap, they might consider the following seven steps:
- Review Current Operations and Identify Shortcomings
Management should identify and establish short-term objectives before introducing ITBM processes company-wide. There is no one-size-fits-all strategy to adopting ITBM workflows, and businesses should know what they want to accomplish and use those goals as a launching point.Organizations should carefully identify IT areas where they can first implement ITBM processes. From there, they should employ the appropriate personnel, utilize the proper technology, and select the necessary workflows to bridge any gaps between processes.
- Devise a Long-Term Plan
Companies must evaluate the immediate impacts of implementation and the project’s specific long-term goals when planning an ITBM launch. As a result, it is frequently necessary to prepare future steps in the ServiceNow roadmap for the organization, such as:
- Authorizing the right personnel to make changes to the ITBM module
- Understanding the ways ITBM could change the current business model
- Laying the framework for the platform’s overall governance
These factors are often as significant as establishing the implementation’s primary goals.
- Educate and Reassure Stakeholders and Employees
If change initiatives struggle, it is often due to management’s failure to assist its stakeholders and employees in understanding and embracing the upgrade. To combat this resistance, organizations should foster a change-friendly culture by reassuring stakeholders of the benefits of ITBM processes and educating employees via workshops and meetings.
- Identify the Appropriate Tools
Digital transformations are easier to accomplish when best practice processes and proper solutions come right out of the box, including automation, real-time analytics, and tailored ITBM programs. Organizations often make the mistake of investing in a high-end tool or solution that offers a wide range of general features without first identifying their specific IT needs. Instead, companies should choose an ITBM tool equipped with the exact solutions that meet their pain points.
- Focus on the Right Key Performance Indicators
Management should periodically monitor the ITBM deployment performance using metrics and Key Performance Indicators (KPIs) to ensure ongoing improvement. Teams can generate reports comprising both high-level and detailed data using the built-in reporting feature of ITBM products, assisting in performance analysis and decision-making. While it’s essential to review KPIs regularly, the key is monitoring the correct metrics for each project and not wasting valuable workforce on irrelevant metrics.
- Improve the Process with End-User and Stakeholder Feedback
Effective ITBM strategies do not end at implementation. Instead, they should evolve as objectives change over time. To accomplish this, the IT team must gather end-user feedback, identify pain points, and subsequently modify roadmaps to reflect these updates.These requests might include:
- Add-on features to boost functionality
- More readily available technical assistance
- Enhanced user interface functionality
- Choose the Right Partner
While adopting the ServiceNow ITBM platform may appear simple, utilizing its capabilities throughout installation sometimes necessitates the support of a trusted partner. Before choosing that third party, companies should first explore various ITBM features and identify the most relevant for their business needs.
After determining the necessary features, organizations can then identify and hire an experienced ServiceNow provider to address and satisfy their specific needs.
Let Cask Help You Deploy the Right ITBM Solution For Your Business
ITBM solutions from ServiceNow make it easier to plan, prioritize, and track work aligned with your business goals. The ITBM tools from ServiceNow take a holistic approach to design IT solutions that fit the needs of the business, prioritizing investments, measuring the impact of those investments, and proactively monitoring the cost and quality of IT tools. However, you need the proper roadmap to help you get started and make all this happen.
Request a quote today and learn how Cask can help you implement a ServiceNow ITBM roadmap to help you deploy the tools necessary to address current needs, improve workflows, and meet long-term objectives.
