Decrease MTTR with a Service-Aware CMDB

Decreasing MTTR (Mean Time to Resolution) of service outages can help enterprises move from Infrastructure Awareness to Service Awareness.

The industry average MTTR is very high. Many participants are required on bridge calls to diagnose and restore service issues because detailed service knowledge is largely tribal.

As a leading expert in ServiceNow’s Common Service Data Model (CSDM), Configuration Management Database (CMDB), and Service Modeling, Cask can help companies on their journey to become service-aware.

It is important to identify the difference between Infrastructure Awareness (CIs in a CMDB) to Service Awareness (CSDM aligned Business Applications and Services). Cask understands how CSDM alignment helps with the adoption and successful implementation across all areas of the ServiceNow platform. As your partner, Cask can ensure you don’t paint yourself into a corner or make decisions that will incur heavy technical debt along the way. With our domain expertise and industry knowledge, Cask can help companies speed up their journey with CSDM alignment and maturity.

With knowledge of many different industries as well as what is important within each when it comes to modeling and management of Business Services within an organization, Cask is a valuable partner. With their domain expertise and industry knowledge, Cask can help companies accelerate their journey with CSDM alignment and overall Configuration Management/CMDB maturity. Cask’s domain experts have walked the path that many organizations are facing today and can leverage that knowledge to help your business avoid pitfalls, mistakes, and gain maximum value from your ServiceNow investment.

Together, we can align your CMDB with the CSDM. Decreasing MTTR and understand the infrastructure that supports each Business Service within your organization will help you quickly and easily identify Service dependencies so that you can solve them.

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