Different Ways Your Organization Can Use Remote Admin

Many businesses may want to supplement their workforce or admin teams but may not have the resources available to hire a new, full-time staff member. You may want someone for technical admin support on a short-term (10-80 hours per month) basis.

Cask’s Remote Admin Support can help you get the job done, providing access to a team of ServiceNow Solution Experts to provide the oversight you need. Click To Tweet

With flexible pricing plans designed to fit the needs of your organization, Remote Admin gives you access to a team of resources – and real people – who have experience across the ServiceNow platform, covering many areas of expertise. Among the many ways Remote Admin can be used are: 

  1. For a particular area that they want expertise in. One of our clients recently implemented the Knowledge Management module, so a resource with expertise in this area will help them realize more value in this instance.
  2. To augment a company’s existing ServiceNow resources and help manage daily ServiceNow tasks. Bring in a team of technical gurus that can ensure your platform is sustained and operates within the scope of ServiceNow best practices. One of our clients utilizes Cask admins to troubleshoot ServiceNow incidents and ensure end user issues and requests are properly handled.
  3. To help a company get through a backlog of work without having to hire another full time employee. One of our clients is engaging in a remote admin contract for 3 months specifically to finish a backlog of enhancements and configurations that will finally allow them to rollout their ServiceNow mobile app.

By providing a dedicated resource person with a back-up for continuity, you will benefit from a personal connection with your remote admin.

Additionally, the remote admin service provides a support architect who attends weekly status meetings and can troubleshoot any issues or unknown aspects of the request on their own, or through Cask’s robust network. The architect works directly with the customer from the outset, to scope their request and makes sure that the admin’s work satisfies those needs, while following best practices.

By ensuring the right resources are applied for the right task, remote admin eliminates supplicate work levels, and can effectively troubleshoot more cost effectively than hiring a single person with single expertise.

Both offshore and onshore support options are available, and Cask’s team of admins provide a seasoned level of expertise and skill at a price point that works for your needs. Let Cask help manage or support your existing team with a low-cost solution today.

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