Organizations must keep pace with constant change by remaining flexible and agile in today’s fast-moving and digitally-infused world. Agility often requires an infusion of digital solutions that position companies to morph quickly as the landscape around them evolves.
However, widespread transformations are sometimes complex to pull off without inciting chaos. As a result, businesses often implement IT governance with digital transformation, overseeing and regulating this process.
What is Digital Transformation?
Digital transformation is the integration of digital technology into all elements of a business, changing how an organization functions and provides services to clients. It is a firmwide cultural shift requiring companies to evolve perpetually by adapting to technological advances.
Why Does IT Governance with Digital Transformation Matter?
A lack of IT governance produces issues seen in other ungoverned business areas. Those problems might include:
- Inefficient operations
- Difficulty identifying risk
- Unclear roles and responsibilities
- Inability to make effective decisions
- Slow adoption of policy changes and updates
The result is often an unorganized digital solution that does not adequately serve employees, stakeholders, or customers. Integrated views of potential risk may be lacking. Affiliated websites that appear separate might confuse users. Employees end up frustrated by using multiple platforms to complete related tasks.
ServiceNow IT Governance cleans up the mess and pushes for clarity and a sense of direction.
How ServiceNow Provides IT Governance with Digital Transformation
The following are three common ways that ServiceNow helps an IT governance framework drive digital transformation.
ServiceNow Consolidates and Improves Processes
ServiceNow IT governance enables companies to improve efficiency in processing areas that employ unnecessary steps, removing processing roadblocks across multiple departments.
Many organizations also utilize different platforms to perform similar functions. IT governance can help outline procedures for consolidating those service platforms, simplifying the process.
Management can eliminate inefficient operations via IT technologies and HR services integration. Businesses that leverage ServiceNow solutions experience smoother operations and eliminate redundant tasks.
ServiceNow Saves Time
Organizations often underestimate the time investments required to review and approve documentation, make adjustments or corrections, or even respond to customer inquiries. If left ungoverned, these exercises eat up large chunks of time, leaving employees with limited work hours to complete their tasks.
These internal delays can translate to lagging help desks struggling to process and resolve customer tickets promptly. IT governance can help these organizations carry out client-facing operations faster by providing operations oversight.
ServiceNow Boosts Customer Service Quality
Companies improve customer service by identifying strategies that work and those that present risk. A practical method for distinguishing between the two is reviewing key performance indicators (KPIs).
However, analyzing, consolidating, and presenting these large data quantities can be complex and time-consuming.
With ServiceNow IT Governance, businesses can align these metrics with their objectives to identify risky ventures and target specific results.
Four standard ServiceNow tools for digital transformation are as follows:
IT Business Management (ITBM)
Organizations can use ServiceNow IT Business Management (ITBM) and IT governance to solve business-related challenges by employing digital processes to manage and develop essential business services. ITBM also aids businesses in meeting demand by optimizing the three critical aspects of any delivery pipeline:
IT Service Management (ITSM)
ServiceNow IT Service Management (ITSM) provides scalable workflows for managing and delivering IT services through a single cloud platform. Businesses can benefit from an ITSM system by:
- Resolving difficulties more quickly
- Increasing efficiency
- Boosting customer satisfaction
In addition, because AI powers ServiceNow ITSM, users can quickly:
- Accelerate technology upgrades
- Review recommended actions for incoming tickets or requests
- Drive self-service and automation using chatbot technology
Platform users can access ITSM via mobile or web-portal interfaces.
IT Operations Management (ITOM)
By boosting stakeholder visibility and control of the organization’s investments, data, projects, and personnel, ServiceNow IT Operations Management (ITOM) can address current technology challenges. These concerns might include emerging disparate IT processes, promptly managing service outages, and simplifying cloud complexities.
ServiceNow Security Operations integrate incident data from security technologies into a structured response engine that prioritizes and resolves threats based on risk level. It uses intelligent processes, automation, and a close relationship with IT services.
Security analysts and vulnerability managers can use Security Operations and IT governance to design security tool automation and connections to build a safer and more secure digital environment.
Begin Your Digital Transformation with Cask
After you’ve constructed the appropriate IT governance framework, you’ll need to secure leadership approval before formally developing and adopting policies and standards. You should also be prepared to modify those policies from time to time because change is unavoidable and digital transformation is a continuous process.
Creating these policies and beginning this journey can be challenging, but Cask can help.
Request a quote today and learn how our ServiceNow experience and industry know-how can help you achieve a digital transformation within a practical IT governance framework.