ServiceNow Field Services provide a variety of benefits for organizations of any size. A modern user experience, for both employees and customers provides intelligent insight you need now, all based on the ServiceNow platform.
Benefit #1: Dynamic SchedulingAny organization that relies on on-site personnel to carry out tasks will benefit from dynamic scheduling, which greatly reduces dispatch efforts. Click To Tweet
Dynamic scheduling alleviates issues of improperly trained personnel, personnel that are too far away, or personnel without the right equipment to be assigned to a task. Automatically schedule the best person for the task, and make sure that you have the right equipment for any job.
Benefit #2: Asset and Cost Management
Any organization that must maintain inventory or spare parts can use ServiceNow Field Services to track location of stock for inventory and parts in one place, accessible by everyone who needs access to this information.
Knowing where the nearest inventory or replacement part is, its availability, and history allows for rapid and efficient inventory management.
Benefit #3: Central Dispatch
Field service supervisors and dispatchers who are responsible for the whereabouts of technicians and who must keep them efficiently assigned can use Central Dispatch instead of spreadsheets and other manual processes to track availability of employees and their whereabouts.
Eliminate the paperwork and assign tasks to workers from a central location with ease using a drag-and drop interface.
Benefit #4: Mobile Agent
Both dispatchers and agents are sometimes away from the office, but need to access certain pieces of information. Mobile Agent provides enhanced communication and best resource utilization for agents and dispatchers, facilitating task management, locations, and inventory for technicians en route or when away from the office
Benefit #5: Planned Maintenance
Any organization that relies on equipment can minimize unscheduled downtime of that equipment with Planned Maintenance.
Preventive maintenance is generally a manual process (if done at all). Scheduling and dispatching planned maintenance activities keeps this process from “falling through the cracks.” Maintenance is scheduled automatically based on time and usage to keep assets up and running when you need them.
In addition to these great benefits, Field Service Management groups key applications and capabilities into scalable packages that grow with your business.
Watch efficiency levels soar when digital workflows are connected, and boost customer satisfaction levels by employing tools of the modern workforce today.