Prioritizing Service Information – CMDB and CSDM

Without a solid approach to obtaining and organizing service-related information, it is nearly impossible to mature processes and improve services. Even if you conceptually understand the CSDM and CMDB, it is not an easy undertaking to approach the activities and bring them to life on the ServiceNow platform.

Challenges with ownership and collection of certain service data can also complicate this process further.

Create Visibility into What You Support

Without a solid approach to obtaining and organizing service-related information, it is nearly impossible to mature processes and improve services. Even if you conceptually understand the CSDM and CMDB, it is not an easy undertaking to approach the activities and bring them to life on the ServiceNow platform.

Download this guide and dive into the importance of a healthy CMDB.