Buckle Up: ServiceNow New York Goes Mobile

Buckle Up: ServiceNow New York Goes Mobile

Start spreading the news – Make your move to New York.

With the New York release, ServiceNow has gone fully mobile, introducing a brand new mobile hierarchy with an integrated mobile app.

Now your users can manage incidents, collaborate with your team, respond to approval requests, access the knowledge base, and receive push notifications with your mobile device.

During the upgrade to the New York release, the instance is updated to use the new mobile hierarchy, which includes new features such as application launchers and a configurable navigation bar. Any unmodified base system mobile applications that are installed on your instance are automatically updated to work with the new design and can be used with Studio right away.

Modified base system applications and applications that you have created in Studio will continue to work after the upgrade, but they will not be configurable in Studio until after you run the Mobile migration script.

What’s New! in New York 

  • Applet Launchers

Create an applet launcher that acts as a landing page for your users. Your users see an applet launcher when they first log in to a mobile app. This launcher provides access to applets in various formats, as well as search, quick actions, and user information.

  • Mobile Deep Link Generator

Embed a link to a list or form applet within the ServiceNow Agent, Now Mobile, and Mobile Onboarding apps.

  • Navigation Bar

Use the navigation bar in the Application Menu to access applets, applet launchers, settings, and notifications. This bar is at the bottom of your mobile applications.

  • Form Applet

Use a form applet to display the details of a record. For example, your users may need to select a record to see details that they couldn’t find on the list header or map applet. The form applet replaces the detail screen that was previously a part of list and map applets and includes the same functionality.

  • Localization on Mobile Devices

Native mobile apps are localized in 15 additional languages.

New mobile application! You’re gonna love the ServiceNow® Now Mobile app. Click To Tweet


  • Mobile Application Hierarchy

The mobile application hierarchy has changed to a more configurable format using application launchers and a configurable navigation bar.

  • Form Applet has Replaced Record Details Screens

Use the form applet to provide a view of record details, activity, and related lists for a record. Applets that link to a record, such as a list applet or calendar applet, can optionally include a form applet. Previously, applets linked to details screens displaying form data.

  • Guided Application Creator

Create a mobile application in Guided Application Creator. With the Guided Application Creator, you can set up an application and use it right away. (A developer can add more functions later.) New applications created in Studio now use the Guided Application Creator by default.

  • Mobile UI Styles

Use the new item-view enhancements to add dynamic styling options and new style capabilities to provide a better experience for your users.

  • Role Required for Approvals

Use the business_stakeholder or the approver_user role to approve a catalog request or requested item.

  • Meet the New NY Now Mobile App

With the Now Mobile app, your users can submit incidents and requests, manage tasks, and access company resources from anywhere.

Now Mobile features in ServiceNow New York

  • Request Help

Integrate the application with a service catalog so your users can submit issues and request items. By default, the application uses the base system catalog.
Users can request help from the quick actions menu when the Agent Chat [com.glide.interaction.awa] plugin is activated. Agent Chat is available in the Now Mobile app.

  • View and Complete Tasks

Users can view items assigned to them and complete tasks. By default, My Tasks show users things they need to approve from the Requests [sc_request] and Requested Items [sc_req_item] tables. Other applications, (e.g., HR Service Delivery) might include other types of tasks.

  • View Assets

Users can view computers, mobile devices, and other company items that they’re using. If something’s not working properly, they can easily report an issue from the item record.

  • Track the Status of a Request

Find and track requests using the Servicestab. Configure a table and filter to specify which records appear to the user. For example, add a filter to display records that are opened by the user from the Problem table.

  • View Resources

Integrate the application with a knowledge base to enable users to find answers and view company resources. By default, the application uses the IT knowledge base.

  • ServiceNow Mobile App Configuration

Configure mobile applications using base system components and templates.

  • Now Mobile for Knowledge Management

Access knowledge articles from anywhere using the Information applet on the Now Mobile app. See recently viewed and most popular articles, search and browse articles by category, and provide feedback.

  • Now Mobile for Service Catalog

Request an item or service, and track or approve requests on your mobile device using the Now Mobile app.

  • Now Mobile for HR Service Delivery

Employees can view HR requests, request help, complete HR tasks, and more using the new Now Mobile app for HR Service Delivery.

Give the experience that your employees are used to.

Ready to implement or upgrade your ServiceNow platform to the latest New York release so you can make work, work better.

At Cask, we know how to streamline business.

We understand that the world moves fast, but information moves faster. You need data in a hurry, and company-wide automation is the answer. If your business can’t keep pace, we can guide you through a strategic transformation to optimize your operational efficiency.

That’s why we are proud to partner with ServiceNow to provide the solutions to move from manual tasks and paper deliverables to digital applications for managing your business.