Organizations across all sectors are investing significantly in their HR departments to provide improved service experiences for employees. However, creating those experiences means finding seamless and innovative solutions to unify multiple workflows onto a single digital platform. Companies often find this endeavor challenging, and as a result, they are exploring ServiceNow HR transformations to enact such changes.
Five ServiceNow HR Transformation Benefits
Successful HR transformation means positioning HR departments as business partners within the enterprise to ensure employee-related initiatives coincide with organizational objectives. However, without the support of IT and cloud-based integrations, HR departments may not achieve the digital transformation necessary to deliver these next-generation services.
Integrating a cloud-computing platform – such as ServiceNow – can help enterprises complete these transformations via an effective HR and IT infrastructure alignment.
There are many ServiceNow HR transformation benefits, including to:
1. Encourage Companies to Prioritize Employee Services
Employee satisfaction rises when tools that make daily tasks faster and easier are readily accessible. These tools enhance productivity by replacing manual and repetitive processes with automated workflows and case management.
HR departments often take on a more considerable role in overall business strategies than dealing with specific employee requests. Not addressing individual needs can create workflow bottlenecks as employees lack what they need to do their jobs.
These bottlenecks unclog when companies develop systems that connect employees with the requested information, such as implementing a ServiceNow HR transformation.
Organizations can use ServiceNow HR solutions to:
- Review and accept, or reject, PTO requests
- Adapt to work culture and technology differences across global enterprises
- Create a platform for company-wide use
- Monitor compliance and expenditures
Easy access to information and services is vital. When employees cannot retrieve the tools they need, unnecessary and time-consuming interactions with HR staff often develop.
2. Promote IT/HR Collaboration
While providing services that automate tasks and address individual employee concerns is crucial, identifying and recreating aspects of the employee journey that positively impact the end-user is also vital.
ServiceNow HR solutions can leverage these employee journey moments to encourage IT and HR to collaborate and create experiences that promote a feeling of employee self-worth and a sense of belonging within the organization.
These moments might include any number of journey stages, such as:
- Candidate pre-boarding
- Employee onboarding
- Workplace acclimation
- Performance feedback
- Ongoing learning and training opportunities
3. Use Automation to Alleviate Turnover Pain Points
Workforce turnover is inevitable, and decreasing new employee onboarding time and related costs is critical for running an efficient and successful HR department.
Completing paperwork and filing repetitious information can be a tedious endeavor for new employees and HR staff. Now, organizations are turning to cloud-based ServiceNow HR transformations to combat these time drains.
These solutions combine all third-party platforms and automate internal operations. HR staff can submit required data and provide employees with self-service dashboards while tracking status and modification updates. Employees can submit the necessary information in one form, and the system generates the otherwise repetitive information.
This process saves HR teams time and provides employees with an enhanced user experience.
4. Create a Service Hub
The simplest and most mundane tasks become challenging when systems are misaligned, and as organizations grow, those tasks become even more complicated. ServiceNow HR solutions promote systems and services consolidation and streamlining by way of specialized global case management and employee service centers.
- The HR department can therefore unify the full HR IT infrastructure, resulting in:A better understanding of service delivery methods and their interaction with other departments
- Increased user satisfaction
- Quicker and more efficient workflow capabilities
- Tailored employee experiences
5. Help Rebuild the Workforce
HR departments should adopt a fresh approach to building their future workforce due to changing demographics, increasing job opportunities, and a decreasing talent pool.
Organizations must find the best talent (and collect the resources necessary to fine-tune that talent) to be at the forefront of their respective industries. An effective way to do both is by connecting employees to the company mission. A sense of purpose drives employees, and this motivation translates to higher performance and productivity.
However, accomplishing all this requires HR departments to identify and train new employees while retaining existing talent. A digital HR strategy based on ServiceNow HR solutions that includes the tools to assess and develop talent can help make that happen.
Time for an HR Transformation? Cask Can Help
HR transformations are a powerful means for providing top-notch service experiences while enhancing HR productivity. Cask ServiceNow HR solutions provide employees with easier access to the tools and services they need to do their jobs and boosting employee satisfaction and efficiency.
Request a quote today and discover how our ServiceNow solutions can help your company complete a successful HR transformation.
