As anyone working in a company that has transitioned to managed software solutions can tell you, poor user experience (UX) design and inadequate usability contributes to dissatisfied users, more effort and longer time to complete work, inefficient processes, and overall confusion. Developing a strategy to improve UX design is imperative for business leaders failing to understand pain points and viable solutions, neglecting to conduct user research, and not taking the time to fully test UX ultimately produces a tool that does not get used by employees, thus resulting in money down the drain for company stakeholders.
Poor UX design means that the software doesn’t truly work.
Users may resort to falling back on legacy systems and manual workarounds, therefore exacerbating the problems that led business leaders to seek such software in the first place. When companies and their stakeholders make uninformed assumptions about their users, think they can go it alone without a UX designer, or believe visual design alone will fix usability issues, the investment is wasted and will fail before it begins.An actual understanding of a company’s users, along with industry-leading expertise in user-centric design, can alleviate these pain points and ensure that the software solution matches the way an organization’s unique users actually work. Click To Tweet
For these reasons, making it an organization-wide objective to improve poor UX design will ultimately benefit the company.
Cask has helped many companies realize organization, navigation, and process improvements by building tailored design solutions on the ServiceNow platform. We go beyond aesthetics to address user and business pain points and goals through tailored portal designs. Our team of qualified UX designers will work to understand users, their goals, and pain points, and collaborate with you and your users in creating an intellectual design that’s usable, works well, and actually gets used.
Portal designs that are tailored to your business are a smart investment.
A tailored portal reduces risk, while efficient and usable user technologies save frustration, time, and money. Through portal design that’s usable, efficient, and easy to learn, we put the user experience at the heart of what we design and develop, day in and day out.
Created through evidence-based research findings that match real-world pain points on the job, we deliver solutions that are usable and sustainable, easy to adopt, implement, and maintain that will improve poor UX design.