ITBM Best Practices that Support ServiceNow Implementation

Huddle group discussing ITBM best practices

As technology advances and digital initiatives grow, businesses find it challenging to prioritize requests, allocate workforce, and manage project costs within an increasingly complex IT infrastructure.

Many companies are meeting these challenges by implementing ServiceNow ITBM solutions that help develop and manage business services. However, successful implementation and ongoing management of these platforms often require adhering to specific ITBM best practices.

What is ITBM?

Information Technology Business Management, or ITBM, is a process and toolset for developing and managing IT-driven business services. ITBM aids companies in understanding how technology influences business decisions and short and long-term objectives.

ITBM helps guide businesses in:

Some businesses may shy away from ITBM implementation, viewing it more as a luxury and not a necessity. However, those companies might consider the broader perspective that ITBM provides.

ITBM offers a better view inside the current IT infrastructure by tracking financial and workforce impacts and exploring and evaluating various business scenarios. As a result, ITBM can scale up and down in response to expected business demand, optimize costs, and assist overall IT transformation.

Five ITBM Best Practices 

While deploying an ITBM solution may be simple, organizations may not benefit from it entirely without adhering to certain best practices for implementation and ongoing governance.

Following these steps will aid in maximizing the ServiceNow ITBM. Here are some guidelines for putting ITBM into practice:

1. Evaluate and Identify a ServiceNow Partner

Many businesses assume that preparing for a ServiceNow rollout should be exclusively an internal endeavor. However, those businesses may be unaware of the potential benefits of partnering on a ServiceNow implementation.

Those benefits include the following:

  • ServiceNow platform experience
  • Quality leadership
  • Long-term goal coordination
  • Ongoing support

An experienced and thoughtful ServiceNow partner should have a comprehensive understanding of the proposed platform, significant industry experience, and an awareness of potential pitfalls and how to avoid them.

2. Establish the Objectives of Your Company

Once you have chosen your ServiceNow partner, you might establish initial objectives and implementation benchmarks to track the ITBM installation progress.

Establishing those objectives often begins with identifying immediate business concerns and most pressing needs and outlining how ServiceNow can aid the company in addressing those concerns.

The following step is often determining which features offer the most value at installation (and should therefore be an immediate consideration) and which ones are long-term considerations that the company can grow into over a predetermined period.

3. Create A Long-term Strategy

After establishing company objectives, you should consider their immediate effects on implementation and how they can influence specific long-term goals and ongoing system management.

Establishing those long-term goals requires taking specific steps to create your ServiceNow blueprint. Those steps often include the following:

  • Designating authorized personnel for modifying the ITBM platform
  • Establishing platform governance policies
  • Developing ongoing maintenance procedures
  • Identifying potential ways ITBM implementation might alter the current IT dynamic

Enlisting a ServiceNow partner can be beneficial to your company to complete these steps and initiate ServiceNow execution.

4. Obtain Stakeholders Signoff

Most company stakeholders do not have advanced IT experience and are typically unaware of the advantages ServiceNow provides and how its features might solve many technology-related problems. However, an involved undertaking such as ITBM implementation requires their signoff.

Project managers and department heads responsible for using ITBM solutions will spend the time and resources to learn the platform. First, however, businesses should provide stakeholders with education and a clear explanation of ITBM and how it benefits stakeholder business investments.

5. Design a Proof-of-Concept Plan

Management might consider creating a Proof-of-Concept (POC) plan to help stakeholders better understand the ITBM implementation process, increasing the likelihood of stakeholder buy-in.

An effective POC establishes that a proposed project has realistic and achievable objectives. It can assist project managers in anticipating procedural gaps that can hinder implementation progress and provide team members and other contributing parties with the ability to provide feedback.

A POC plan might help businesses answer the following questions before they put significant effort into the initiative:

  • Does an ITBM  implementation align with company services?
  • Is this a new program or a variation of an existing one?
  • What department will be primarily responsible for running and managing the platform?
  • What is the scope of ITBM partner services?

Let Cask Help Plan Your ServiceNow ITBM Integration

As more companies turn to digital innovation to drive new business, enhanced IT capabilities become more and more crucial to keep pace in an increasingly tech-heavy world. Investing in an ITBM implementation can help organizations develop the necessary proficiencies to offer top-notch IT services.

However, a successful installation often requires careful planning and adherence to a set of ITBM best practices. Partnering with Cask in the preliminary stages of implementation can help promote a smooth transition and the effective performance necessary to meet immediate and long-term objectives.

Request a quote today and discover how our ServiceNow ITBM solutions can drive innovation and help you outpace your competition.

Cask is the largest and most awarded pure-play partner in the ServiceNow ecosystem

Serive now partner elite

Cask is the largest and most awarded pure-play partner in the ServiceNow ecosystem.

At Cask, we know how to streamline business.

We understand that the world moves fast, but information moves faster. You need data in a hurry, and company-wide automation is the answer. If your business can’t keep pace, we can guide you through a strategic transformation to optimize your operational efficiency.

That’s why we are proud to partner with ServiceNow to provide the solutions to move from manual tasks and paper deliverables to digital applications for managing your business.

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