ITBM Demand Management: What should we be doing?

Within an organization, both the business and the operation need certain things, and most of the time these needs do not align. The concepts of ITBM Demand Management can be lost or often misunderstood leading to misalignment.

As a business owner, you may find yourself asking, what is really in our pipeline? Do we know what work requires attention and how to prioritize that need? Do we know how to separate business demands from already active projects? Can we tell the difference?

Keeping in mind the organization’s strategies and goals, business needs may not always be easily met, but they are essential to the organization.

With IT Business Management (ITBM) built on the ServiceNow platform, Cask can bridge the gap between the Business and Operation. Our team of professionals does this by aiding in best practice and guidance to move you closer to aligning an objective and purpose.

Cask begins by introducing the concepts of ITBM Demand Management and Project Management. This separation of ask and flight allows the process to guide and shepherd workload, balancing out review, planning, action, and delivery.

With a small team, one or two individuals tend to wear many hats when they are charged with business demands and project management. These employees tend to try and find the least amount of input requirements so that they can get the work done efficiently, sometimes at the expense of the project.

With ITBM Demand Management and Project Management applications, work can be done effectively and efficiently, keeping the flow moving. Click To Tweet

Importing of data and records only needs to occur once, and the application, along with the process, will automate so that the next records and data points keep things moving.

As a result of ITBM implementation, a backlog will start to form on the demand side of the house. These needs will no longer be mixed with approved/reviewed/in-flight projects all in the same place. Duties to be performed based on the lifecycle stage of a demand and project will become clearly defined. A more organized cadence of steering committee meetings can be organized to review upcoming potentials and filter out non-project with project work more effectively.

To gain visibility, transparency, and delivery, let Cask show you how to understand the difference between ITBM Demand Management and Project Management. Together, we can build out your business pipeline and portfolio pipeline for the best results possible.

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