London Spotlight: IT as a critical business partner: Are you ready yet?

London Spotlight: IT as a critical business partner: Are you ready yet?

Information technology business management (ITBM) is a practical, applied approach to running IT like a business with a focus on delivering competitive advantages to the organization.

There’s no question that ITBM is becoming a vital capability as digital transformation takes more and more enterprise operations online. The only question is whether or not your organization has the right tools to support IT and its growing role.

With a custom integration of ServiceNow’s Application Portfolio Management (APM) solution, you’ll be prepared for anything.

Aligning applications to business processes and corporate strategy has become critically important for success. That’s why ServiceNow’s APM tool provides complete visibility into your application portfolio landscape to make sure you can manage costs, ensure alignment, and be ready to adapt to any change.


ServiceNow’s modern APM function enables IT to leverage the data-driven “power of the platform.” By combining real-time data from the Configuration Management Database (CMDB), discovery processes, and cost modeling; your IT organization will be able to gain unprecedented visibility into your applications and better communicate the impact they’re making on overall business processes and goals.


This level of visibility provides IT managers and other business leaders alike with vital information on the cost, risk, usage, and quality of the applications within their portfolio.


ServiceNow’s APM tool will empower you to make data-driven decisions on how to rationalize your application landscape which in turn helps eliminate costly legacy systems, remove duplicate or unused applications, and learn in which systems an investment would make the most positive impact.




There are three areas where we believe the usability and functionality of the APM solution will be most valuable to the Fortune 2000 companies the team here at Cask serves:


Demand Creation within APM

ServiceNow’s APM solution empowers you to create a demand—rather than an idea—directly within the APM function. An idea is a thought about a possible course of action. A demand is a direct request for an action or response.


Business Relationship Management

Associate business applications and capabilities directly to the business units and departments in your unique organizational structure right inside your installation of ServiceNow’s APM tool.


The organizational structure you outline will help you draw a defined line from organizational activities directly to the achievement of organizational goals.


Capability Based Planning

With the ServiceNow APM application, you’ll be able to create root-level, child, or edit capabilities as well as delete leaf capabilities using the Manage Relationships function in the built-in Capability Based Planning map. That means admins will finally be able to take all the extra steps out of their workflows by managing the relationship between capabilities from right inside the capability map itself.


ServiceNow’s APM app also empowers you to make strategic decisions using the details of the total investments made in demands and projects—which are attached to each business capability in the CBP map.


These capability-based planning features integrate with the Project Portfolio Management functionality to retrieve the project investment details and the total number of demands created for a business capability and business application.


You can even organize your business capabilities according to your preference in the hierarchy of the CBP map using an ID. This hierarchy ID is automatically updated whenever you add, update the parent, or delete the capability.




With ServiceNow’s new and improved APM features, IT teams are empowered to run like businesses—and make a bigger impact on their businesses—than ever before.


If you’re struggling to transform a closed-off IT department with a disorganized application portfolio, contact the team at Cask so we can help engineer the perfect ServiceNow solution for your unique needs. You’ll be glad you did.

At Cask, we know how to streamline business.

We understand that the world moves fast, but information moves faster. You need data in a hurry, and company-wide automation is the answer. If your business can’t keep pace, we can guide you through a strategic transformation to optimize your operational efficiency.

That’s why we are proud to partner with ServiceNow to provide the solutions to move from manual tasks and paper deliverables to digital applications for managing your business.