So, you’ve adopted the ServiceNow platform and are beginning to reap the benefits of your investment in your business. Now what? Protecting your investment by ensuring that implementation is not the last step is your platform governance journey – also called sustainment – is arguably one of the most important parts of the process.
Sustainment goes beyond just maintenance. It can be as simple as an administrative team providing platform support, or it can take a more holistic approach that incorporates additional resources — like architects, business analysts, and advisors — to facilitate platform enhancement and optimization.
Many customers do not have the in-house expertise to ensure the platform is properly maintained or enhanced to meet their growing business needs. For some, it may be too difficult and/or expensive to hire a ServiceNow admin team to manage their software after implementation. However, sustainment gives your business the opportunity to outsource administration of the ServiceNow platform to a team of experienced ServiceNow professionals to keep the platform running and ensure it is governed according to best practices.
Sustainment allows customers to focus more on internal business needs to drive adoption and value to stakeholders, rather than focusing on the day to day administration of the platform. Click To TweetRepeated investment in the platform will also reduce operating costs over time. Regardless of an organization’s size, Cask can provide an administrative team to manage all platform related tasks, from incidents, requests, enhancements, support tickets, clones, and upgrades. Cask will handle ServiceNow support and provide regular reports on the health and status of the instance(s).
The strength of the platform lies in its scalability to accommodate varying needs over time, delivering a tailored service solution based on the customers’ requirements and platform support needs – which are identified through an in-depth analysis before implementation even begins.
Sustainment ensures that you are getting the best of what the platform has to offer at any given time, from application-specific requests and incident support, all the way to full platform ownership and support, if needed.
As your ServiceNow partner, Cask provides industry leading ServiceNow expertise to operate and maintain your platform instance. Whether it’s knowing how to get you through an upgrade, troubleshooting, fulfilling administrative requests, or enhancing the platform with new functionality, Cask can provide a team of technical experts to meet any need.
