Remote Delivery Capability During the COVID-19 Pandemic

Is your ServiceNow delivery partner capable and ready?

Imagine the following scenario:

You are leading a major ServiceNow application implementation initiative. You’ve been through 6 months of internal discussion on how to solve the business problem, and your management team agreed ServiceNow should be the platform. You went through 3 months of a selection process to determine which ServiceNow partner to help design and implement the solution. The final budget was authorized, and the start date was established. Then, COVID-19 appeared, and your Governor issued a Safer at Home order. Your senior leadership team directed everyone to work remotely until further notice.

How will you get this project completed successfully, on time, and within budget in this climate?

Your team is a talented group of professionals, and they have worked remotely from time to time. But your corporate SOP has never been to work remotely, and your company has never depended on a virtual workflow. Is your selected ServiceNow implementation partner capable of working remotely? Can they assist your team in gearing up for this challenge? If Cask is your ServiceNow partner, the answer is yes.

Cask was born virtual. Since its inception, the company has been highly distributed, and always focused on hiring the most capable individuals regardless of their geographic location. Since 2004, we have been honing best practices for working remotely, both internally and with our clients across the globe.

The Cask Delivery Process

The Cask end-to-end delivery process includes several phases. The client engagement management model and the project and program management models were designed from the ground up to function successfully in a remote environment through every phase of delivery.

Each phase of delivery has been specifically designed to leverage a methodology that includes the fundamental building blocks of virtual collaboration, communication and delivery, and ensuring a low risk, high impact outcome delivered remotely.

Technology has enabled highly effective remote delivery. The tools we deploy are critical to ensure effective and efficient virtual collaboration and communication. We use both our own tools and/or our clients’ preferred tools to achieve optimal results.

Below is an example of one phase that is aligned with many recent successful remotely delivered projects broken down. Each of our phases is designed and deployed to a remote model.

Engagement Management

We put into practice the time-tested model of process, people, and tools to cover the bases on remote engagement management.

Remote Engagement Management: Process, People, and Tools
  • What (Process)
    • Operationally
      • Daily stand-ups
      • Bi-weeekly sprint reviews
    • Programmatically
      • Weekly status updates in a ServiceNow portal
      • Monthly project reviews
      • Recording risk and issues in a ServiceNow portal
    • Performance/Risk
      • Stage gate reviews
  • Who (People)
    • Client Project Manager
    • Cask Client Lead/PM
    • Cask Account Executive
  • How (Tools)
    • Project management
    • Virtual collaboration
    • Document sharing and document management
    • Collaboration: Both real-time and non real-time
    • Version control
    • Requirements gathering
    • Workflow visualizations
    • Solution demonstration
    • Risk register
    • Issue management
  • What Works
    • Regular engagement
    • Review of risks
    • Accountability
    • Sense of humor
  • What Doesn’t Work
    • Skipped meetings
    • Making assumptions

Need Help?

Cask has implemented hundreds of successful ServiceNow engagements using these remote delivery techniques. Whether you are facing challenges due to COVID-19 or have any concerns regarding virtual engagements, please reach out  — Cask is here to help.

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