Responding to Emergencies in the Digital Age

Leveraging the Power of the ServiceNow Platform

As the world faces the COVID-19 pandemic, businesses are learning how to change the way they work to accommodate a remote workforce while maintaining critical operations. This is a new reality for every enterprise, but those who are able to successfully leverage technology to get the job done will notice the least impact on operations.

Companies are looking for a digital solution to more quickly coordinate their emergency response. With Cask and ServiceNow, companies can effectively manage communications around employee welfare and status.

The last thing an organization wants to face in times of crisis include:

  • Disjointed organizational response to emergencies
  • A lack of centralized and standardized communications

Instead, they should be able to:

  • Rapidly identify employee health and status
  • Identify possible exposure in the workplace

Leveraging the ServiceNow Emergency Response Suite of applications, including Emergency Outreach, Emergency Exposure Management, Emergency Self Report, and Emergency Response Operations will help businesses efficiently manage their emergency operations and response.

Rapid and Effective Deployment

The suite can be rapidly deployed with minimal effort and leveraged the same or next day in an organization to send notifications, gather feedback on employee status, and determine who an impacted employee may have come into contact with during this time.

With self-reporting options, employees can update their status, allowing for scalability within the platform. Administrators have the ability to quickly view the reach of notifications, and more importantly who didn’t respond, setting follow-up processes in motion. These processes can occur with a higher degree of precision because the information is housed in the ServiceNow platform.

To manage the crisis most effectively, communication is key. The ServiceNow Emergency Response Suite provides the information needed for real-time decision making around exposure and health status throughout an organization.

The health, safety, and well-being of our community around the world is our number one priority. With new tools from ServiceNow, our clients can ensure the health and safety of their workforce, and therefore, their business.

Learn more about the ServiceNow Emergency Applications and manage employee health and symptoms in real-time.

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