Secure and Auditable Contact Tracing for Businesses

Keeping Employees Happy and Safe

Maintaining employee health is a key component of implementing safe workplaces, and contact tracing can ensure that work is safe and employees are healthy. However, while integral to tracking and stopping the spread of infectious diseases, without proper security protocols in place, contact tracing can leave sensitive employee data vulnerable.

Should an employee fall ill — whether from exposure outside of the workplace or as a result of in-person contact at a place of work, interruptions to your business can cost the company time and money — not to mention the PR fallout should news of an outbreak make the local papers.

Contact tracing, then, is key to keeping employees happy and safe upon their return to work.

Thankfully, the ServiceNow Contact Tracing application helps employers support a safe workplace by identifying potentially exposed employees based on workplace data. The centralized and secure application can identify employees who may have been infected by a co-worker or visitor; trace contact through badge scans, WIFI access points, work shifts and reservations, and employee self-reporting. Given the high sensitivity of the data collected throughout the contact tracing process, features are designed to help your organization enforce data privacy for your employees. 

User privacy consent gives your organization’s privacy policy to employees and allows them to agree or disagree to the use of their data for contact tracing. Case managers can mark cases as confidential, and these can only be accessed by the case manager and users included in a predetermined watch list. Data is kept only as long as you need it with custom timelines. The program also creates an auditable process – with case management and automated workflows – to isolate incidents and alert affected employees to reduce the spread of infection over time. 

Managers can create notifications to send employees to request a list of co-workers with whom they interacted on a given day, and data can also be imported from a Microsoft Excel file into the Contact Tracing application.

Information from employee badges used to track and control access to buildings, floors and workspaces can also be imported into the application to identify potential exposure for employees that may have come into contact with a sick co-worker. Emergency Outreach notifications can also be sent from the app to request employee contact logs, which managers can review daily as needed, should illness occur.

With ServiceNow and Cask, case management is easy, as interactive modules provide accurate, auditable processes for managing a safe workplace that complies with state and federal regulations.

With adequate privacy and security controls in place, businesses can keep sensitive information — including employee identity — private and secure while keeping employees happy and safe.