The ServiceNow Utah Release Pioneers the Future of Enterprise Workspaces

The ServiceNow Utah Release Pioneers the Future of Enterprise Workspaces


The ever-evolving digital landscape requires businesses to stay at the forefront with innovative solutions. The ServiceNow Utah release offers a multitude of new features and enhancements to improve automation, workflow, and user experience across your organization. Discover the most notable updates in the Utah release and how they can revolutionize your business operations.

The Next Experience in the ServiceNow Utah Release

ServiceNow’s Utah release unveils a new era of functionality and enhancements for the platform. The Next Experience offers a more streamlined and efficient way to manage tasks and processes. Theme Builder, a low-code app, enables customization of user experiences and branding in workspaces, delivering a unique and personalized experience for each user.

Unlocking the Full Potential of New Features

The Utah release introduces a wealth of new features that will transform the way businesses operate. Process optimization is expanded to most platform solutions, allowing for comprehensive analysis of business processes for performance improvement. The release also introduces workforce optimization and field service management enhancements to help teams monitor demand, schedule shifts, and boost overall team performance.

Enhanced Dashboards and Integrations

The ServiceNow Utah release provides enhanced dashboards for improved visibility and control of your organization’s operations. New integrations with Microsoft Endpoint Manager and the jXchange API platform ensure seamless communication between various systems. The Integration Hub usage dashboard offers valuable insights into integration usage within ServiceNow environments, helping you justify investments and identify areas for further optimization.

Empowering Users with Low-code Solutions

The Utah release emphasizes the growing importance of low-code solutions. App Engine Studio, a low-code development tool, enables businesses to create custom applications on the ServiceNow platform. Templates and functionality enhancements equip users with the tools to build and maintain applications efficiently, ensuring a more streamlined and personalized experience for end-users.

Improving Employee Experience and Customer Experience

The ServiceNow Utah release is designed to enhance both employee experience and customer experience. HR Service Delivery improvements enable better workload balancing and streamlined approval processes. Additionally, customer service management and RPA Hub enhancements assist organizations in delivering exceptional customer experiences, empowering managers to better support service teams.

Industry Innovations in ServiceNow Utah

ServiceNow’s Utah Release introduces key advancements for the financial services, telecommunications, and insurance sectors. For financial services, it provides a pre-built integration with Jack Henry through the jXchange API platform, streamlining workflows and enhancing customer service. In the telecommunications sector, the release simplifies product catalog management with a new enhanced experience, improving efficiency and agility. The insurance industry benefits from a personalized claims application that unifies personas and systems, automating claims management and expediting adjudication.

Download the ServiceNow Utah Release Ebook

Ready to dive deeper into the ServiceNow Utah release and all it has to offer? In our comprehensive ebook 35 Updates We Love in the ServiceNow Utah Release, you can explore in detail the Utah release updates by category:

  • Platform updates
  • Technology excellence updates
  • Operating excellence updates
  • Employee experience updates
  • Customer experience updates
  • Hyperautomation & low-code updates
  • Industry Innovations
  • ServiceNow Impact Updates

You’ll also see our evaluation of all these updates—and what we think specific updates mean for your organization. Don’t miss the opportunity to empower your teams with the latest advancements in automation, workflow, and user experience – download the ebook today!


At Cask, we know how to streamline business.

We understand that the world moves fast, but information moves faster. You need data in a hurry, and company-wide automation is the answer. If your business can’t keep pace, we can guide you through a strategic transformation to optimize your operational efficiency.

That’s why we are proud to partner with ServiceNow to provide the solutions to move from manual tasks and paper deliverables to digital applications for managing your business.