Are Higher Education IT departments different from IT departments in other industries? The answer is yes and no. Download our latest white paper to better understand how to transform your IT organization into a services-based organization. This white paper covers a variety of topics including:

• Understanding your customer base
• Where to begin when defining services in order to get the true power of Service Management
• How to organize your services, and naming your services in a way that will resonate with your customer base
• Techniques to motivate your customers to consume services