Starter Guide to ServiceNow ITBM Implementation

Starter Guide to ServiceNow ITBM Implementation

Management team discussing a ServiceNow ITBM implementation strategy.

The ServiceNow ITBM suite is a sophisticated and easy-to-use tool for managing internal company-wide projects. However, successful and effective deployment often requires extensive preparation to leverage the technology’s power. Establishing this groundwork might mean adopting a starter guide for ServiceNow ITBM Implementation that outlines steps an organization should take when integrating its new platform.

What is ServiceNow ITBM?

The ServiceNow IT Business Management (ITBM) package provides a powerful and intuitive approach to managing internal processes and workflows. Businesses can use this comprehensive management suite for business operations and governance to:

  • Manage projects in a cost-effective and timely manner
  • Maximize existing resources
  • Organize demand
  • Plan budget and cost allocations
  • Develop comprehensive understanding of business performance
  • Track time investments and performance quality across projects

ServiceNow ITBM offers a variety of features and components that can help organizations gain complete visibility and reduce IT costs.

Six Steps for a Successful ServiceNow ITBM Implementation

The top six steps for implementing a new ServiceNow ITBM project are as follows:

1. Follow ServiceNow ITBM Best Practices

ServiceNow has outlined some best practices for organizations to follow when implementing ITBM. Adopting these guidelines for a new implementation or the reimplementation of existing ITBM processes can help companies:

  • Eliminate bottlenecks
  • Minimize errors
  • Mitigate disruptions
  • Break down communication silos

However, organizations should research and document the best practices for their business model in tandem with identifying an implementation plan with a ServiceNow ITBM partner. To get the most out of the platform, companies should regularly evaluate internal business processes and identify opportunities for enhancement.

2. Prepare and Choose Your Team Wisely

While deploying the ServiceNow ITBM platform may appear straightforward, maximizing its potential at implementation often requires partnering with a knowledgeable third party.  However, before forming an external implementation team, companies should first research available ITBM features and determine the most appropriate ones for their business purposes.

Once they have identified the necessary features, organizations can enlist an experienced partner and leverage their understanding of the platform to address and meet their specific challenges.

3. Engage and Educate Frequent Users

Because many prominent ITBM users are not necessarily IT-inclined, proactively engaging and educating them on platform features is essential for any successful ITBM implementation.

More specifically, project managers and department heads responsible for allocating resources across the organization might be frequent users of ITBM and stand to gain the most from it. However, most are not a part of the IT department and are likely unfamiliar with ServiceNow and its considerable benefits.

Still, they must approve the investment required to take on such a substantial undertaking. Engaging those individuals before implementation helps satisfy their demands, minimizes (if not eliminates) post-implementation rework, and promotes a successful project across the board.

4. Develop a Long-Term Plan

When planning an ITBM deployment, companies must consider the immediate implementation effects and their vision for the project’s specific long-term goals.

As such, it is often critical to plan future steps in the organization’s ServiceNow roadmap, such as:

  • How ITBM might alter the current business paradigm
  • Who has the authority to authorize changes to the ITBM module
  • The platform’s general governance

These considerations are often as important as determining the implementation’s primary objectives. The chosen ServiceNow ITBM partner can assist in developing governance and platform support models to achieve long-term success.

5. Incorporate Automation to Eliminate Manual Tasks

Automation is a fundamental and critical feature of ServiceNow ITBM. Businesses can assist internal teams working on complex projects by automating time-consuming manual tasks.

However, management first needs to determine which operations to automate and how the desired business process would support them. Organizations can consult their ServiceNow implementation partner to identify which tasks will benefit most from an automation makeover.

6. Openly Discuss the Change With Staff

Moving to a new platform can be a notable change for a business, and it could cause concern among staff.

Management can encourage employee acceptance of this new platform by being open and honest about company-wide objectives and how the move will benefit them and the company. Organizations might also consider training employees in these innovative technologies to instill user confidence.

Providing relevant information and training for employees improves adoption rates by encouraging staff to operate the technology independently.

Cask Can Jumpstart Your Implementation Initiative

Planning for your organization’s ServiceNow ITBM implementation is one of the most underappreciated but crucial aspects of any successful implementation. Engaging with a trustworthy partner early in the planning process aids your business in achieving a smoother and more effective performance and helps you establish a long-term governance strategy for your ServiceNow ITBM Platform.

Request a quote today and learn how Cask can assist you in completing a successful ServiceNow ITBM implementation and ensure you get the most out of your new platform.

At Cask, we know how to streamline business.

We understand that the world moves fast, but information moves faster. You need data in a hurry, and company-wide automation is the answer. If your business can’t keep pace, we can guide you through a strategic transformation to optimize your operational efficiency.

That’s why we are proud to partner with ServiceNow to provide the solutions to move from manual tasks and paper deliverables to digital applications for managing your business.