The role of sustainment, maintenance, and product support teams are to keep up with customer issues and quickly resolve problems.
Sustainment can provide administrative support, including incident management, request management, user administration, hi portal administration, and knowledge management. Outsourcing sustainment provides a supplement to hiring and having overhead. Sustainment services from Cask adapt to client needs on a daily basis with expertise.
The service is not “one-size-fits-all,” but is custom and different for every customer, designed to be responsive.
Aside from just ServiceNow support, we adapt to each of our customers and their environment, so that they can get the most value out of their implementation.Variable support hours are designed to accommodate customer needs, and to fix breaks or resolve issues as they come up without worry that unexpected incidents will eat up valuable time and resources. Click To Tweet
Companies can use sustainment for:
• Upgrades and patching
• Planning and scheduling
• Consulting, coordination, and technical support of platform upgrades and patches.
Our sustainment services have already benefited many of our government clients, who commonly hire contractors to complete large projects. For other industries, sustainment services might look like staffing one piece of a larger puzzle; or hiring for completion of a specific task on an as-needed basis.
The beauty of these sustainment services lies in their flexibility.
ServiceNow has two major version upgrades per year, and Cask provides the prescriptive coordination and technical best-practice expertise to ensure expert control, governance, and consultation of the ServiceNow environment.Cask provides development best practice consulting, architectural reviews and oversight, and end-user functional enablement and support; all with value-driven reporting to help your ongoing decision-making process. Click To Tweet
With varying levels of enhancement support, including proactive enhancement to reduce customization, mitigate upgrade risks and provide a strategic effort to get back to core platform functionality, Cask can take the lead and look out for your instance, both for daily maintenance and to enhance and provide value for your implementation.