The Human Side of OCM

Understanding the human side of Organizational Change Management (OCM) helps business leaders to accelerate the adoption of new policies and changes within the organization. An effective OCM strategy leverages people, process and technology to get the most out of your investment.

As partners on your path to OCM, Cask believes in formulating a structured process and defined tools to address the human side of change. On the organizational level, we help develop the leadership competency to address growth so that our customers develop a strategic capacity for change and responsiveness.

Gauging and measuring user interaction with new content and processes is a surefire way to see what’s working and what isn’t. Click To Tweet

It can also help pinpoint any bottlenecks in the process of driving change within your organization for a holistic view of your current working environment. Metrics such as engagement with certain campaigns, content, and functional usage of the portal can help capture employee competency. This drives higher adoption rates and shows team members that leadership is listening, engaged, and committed to growing together.

Using ServiceNow to drive culture change

Using the ServiceNow platform, businesses can measure their engagement and communication with employees, providing relevant and targeted information to the correct groups with campaigns and selected content.

By establishing an open flow of communication between and among stakeholders, you can effectively manage people with process.

This can increase associate adoption because employees feel a strong sense of ownership in their skills. It also mitigates resistance and fear around change; fosters effective communication while supporting employees at all levels of an organization; and manages leader’s expectations as the process moves on.

By focusing on the human side of OCM, Cask can help you increase the potential of successful organizational changes, understand your workforce better, and increase adoption levels for new processes.