Digital transformation is an engine that propels companies to higher levels of customer service. As technologies evolve, so do customer preferences and behaviors. Adapting to those changes to maintain high customer service levels is imperative.
Accomplishing all this might require adopting new digital transformation technologies, which can be critical to delivering excellent client experiences through smarter business decisions, innovation, and improved efficiency.
Top Seven Digital Transformation Technologies
The role of digital transformation technologies has expanded in recent years, particularly over the last 18 months after the pandemic-driven shutdown forced businesses to step away from brick-and-mortar sales and focus on e-commerce.
This change in strategies meant that those enterprises only window shopping for digital makeovers before COVID-19 became significant investors in the technology, and the face of digital transformation has altered due to its rapid growth.
New digital transformation technologies continue to emerge even as existing ones are strengthening, and seven of those that organizations should consider might include the following:
1. Big Data and Real-Time Analytics
Big Data is large amounts of structured and unstructured data, including the processing methodologies that enable the analysis of distributed information.
Data collected increases rapidly when a business transitions to a new digital system. Interpreting this large quantity of information requires proper processing to develop reports that help management make prompt and accurate decisions.
2. Cloud Technologies
Cloud technology can transform conventional business paradigms via remote resources to store and process data as necessary, significantly lowering hardware and infrastructure expenses.
These external applications promote more efficient online operations while securely storing massive amounts of data, saving businesses money in the long run. While purchasing in-house software might prove more cost-effective for the first few years after installation, ongoing maintenance and management costs can add up.
3. Mobile Technologies
Businesses benefit from the adoption of mobile technologies. These vital tools enable people to stay connected virtually in a digital world where remote work is booming, and work schedules are becoming more and more flexible.
Mobile is a prerequisite for many other technologies such as augmented reality and the internet of things. People can work with mobile technologies while on the go, which offers them more control of their workdays and improves their remote operations.
4. Augmented Reality
Augmented reality (AR) is achieved by enhancing the real physical world using digital visual cues, sound, and other sensory stimuli through technology.
AR is an already established technology in many sectors, though its potential is still unknown. Its ability to enhance human-machine communications and promote greater cooperation between manual and digital worlds will remain a powerful tool into the foreseeable future.
AR helps enterprises increase efficiency and quality while facilitating knowledge transfer, training, and top-notch customer service.
5. Internet of Things
The Internet of Things (IoT) is a network of Internet-connected devices that automatically transmit and exchange data. An increasingly large number of everyday items, even those considered commonplace, often include sensors and built-in transmitters that collect and exchange data with other devices to create seamless and hands-free experiences.
The Internet of Things not only engenders a more united world, but it does so across various networking types and also within close silos
6. API-Based Integration
Integrating various API-based technical solutions into facility software is a simple and economical means for employing machine learning capabilities, Artificial Intelligence (AI), and similar technologies. This strategy enables businesses to build a complete platform for quickly and cost-effectively completing critical and time-sensitive business functions.
7. Digital Twin
A digital twin technology is a transformation tool that creates simulations based on real-world data to forecast how a physical product or process will perform. These applications can use the internet of things, artificial intelligence, and software analytics to improve the output. API, or application programming interface, allows different software’s to communicate with each other.
These virtual models have become a standard in modern engineering to drive innovation and enhance performance. Advancements in machine learning and elements such as big data make this possible.
Digital twins can help design strategies, prevent costly breakdowns in physical objects, and successfully test processes and services employing enhanced analytical and predictive capabilities.
Cask and ServiceNow: The Solutions You Need
Digital transformation technologies are all about finding new ways to deliver value to customers. However, using a single technology or digitizing a stand-alone business process is often not enough to achieve complete digital transformation.
Instead, business operations require an integrated approach to technology usage, not just within the company but also in interactions with customers or partners. The technologies are typically a part of that solution, and their continued advancement should cement their place in the transformation process for years to come.
Request a quote today and discover how Cask ServiceNow platforms and digital transformation technologies can help you meet ever-changing customer demands.