Cask brings value to the virtual experience
The way we interact with the world continues to change due to the coronavirus pandemic, and the world of work is no different. In the last months, businesses have had to pivot their processes and quickly deliver results in a purely virtual environment. This shift has brought with it many challenges, but it has also delivered opportunity. At Cask, our teams have been able to not only keep work going but exceed expectations while delivering virtually.
Using a combination of recorded content, secure virtual collaboration environments, breakout sessions, smaller group working sessions, and one-on-one interviews, Cask has been able to create flexible, creative working session formats. Unlike other streaming meetings that fail to engage key stakeholders, Cask has fostered valuable relationships built on getting the requirements right the first time; delivering business in the virtual landscape.
During these ever-changing difficult times, [the team at Cask] has been very accommodating, and have gone out of their way to ensure the project team can stay engaged, participating, and on task with the project. The structure of multiple virtual work sessions, meetings and recorded demos have enabled all staff to participate when they can as schedules allow,” a recent client said.
Cask has always been virtual. Our team is based all over the world, and while remote work is new for some, this is the way we have always gotten our jobs done. In this time of uncertainty and work-from-home, our clients can be sure they are getting the same quality from Cask that they would in a face-to-face environment, because this is just how we do business.
Over the course of our work, the team has been able to quickly pivot their approach based on client feedback; to ensure content is relevant and leads to the desired outcomes. We regularly pulse check our clients to ensure online sessions are meeting expectations, which has led to continued success for our teams. Even in those environments with a portion of remote workers, we have been able to improve business engagement across the board, as one client recently stated.
While out of necessity, moving our entire Strategic Compass workshops with Cask into virtual setting worked even better than we had imagined. While we have many team members in one location, a large portion of our organization is distributed across the country. Holding onsite workshops often require travel for those remote team members or require joining virtually which often results in disengagement. Being able to provide the exact same participation experience for all attendees proved to be a great equalizer. We did not experience the typical ‘room domination’ with virtual users as an unheard voice. Our participation rate was incredibly high and participants who often don’t speak up in other settings were able to contribute in a meaningful way. Feedback from our organization around the virtual workshops has been overwhelmingly positive (some even commented how fun they thought it was to have the timer on the screen for breaks). We will always love the opportunity to meet with Cask in person, but when engaging a broad audience again in the future, I think virtual will be the way to go.” a Cask client said.
Work does not need to stop simply because we are working in a virtual environment. Supporting entirely virtual projects opens the door for new ways for you to partner with clients around the globe for more successful projects. With Cask on your team, you can still accomplish your goals from anywhere in the world.
Client Services Director
Megan is the Client Services Director for the West Region as well as the PMO co-owner at Cask NX. She is a Prince2 Practitioner, Certified Scrum Master and has 10+ years of hands-on IT Service Management, Portfolio, and Project Management experience. Passionate about processes and continuous improvement, she collaborates with clients from diverse industries to drive delivery of quality products that add value.