Your Guide Through Madrid Now: Risk Management

Your Guide Through Madrid Now: Risk Management

New Security Features: Exploit Enrichment, Risk Monitoring

As a leading partner for ServiceNow Security Operations and Integrated Risk Management implementations, Cask drives real results for clients in both the private and public sector using our own innovative approach to solve business issues. Here’s a look at what’s new with the Madrid version of ServiceNow and what it can mean for your business. 

What’s New with Now

The ServiceNow Madrid release includes features that can further strengthen an organization’s integrated risk and security capabilities. Take advantage of the power of the platform to create a single system for all your risk and security-related activities.

2 New Vulnerability Response Capabilities in Madrid: 

  1. Exploit Information from Third-Party Sources

Madrid allows you to enhance the vulnerability information that the solution already provides through its National Vulnerability Database (NVD) integration by integrating exploit information from third-party data sources. This means you can use real exploit information from the security community and other sources to focus your vulnerability prioritization and response activities even more effectively — by first focusing on those vulnerabilities that bring real risk to your business and are subject to known exploits.

  1. New Out-of-Box Performance Analytics Dashboards

Now you can automatically update your Key Risk Indicators (KRIs) in your enterprise risk register based on known vulnerabilities, with exploits, and the business applications or services at risk. With Madrid you can automate the creation of issues for your risk analysts and perform re-assessments based on known changes to your environment or the business using persona-based Performance Analytics dashboards for the Vulnerability Manager and Remediation Specialist.

Vulnerability risk scores now feed into a new risk-rating indicator in the updated Performance Analytics dashboards for Vulnerability Response. The dashboards now align to the vulnerability lifecycle, from asset identification to enumeration to prioritization to remediation. Each stage has its own metrics for visibility and performance tracking.

The Vulnerability Manager can now see the overall picture of risk due to vulnerabilities, team performance, service owners, and exception handling. The dashboard can be filtered to quickly drill down into detailed data.

By taking advantage of the platform’s integrated risk management capabilities and the security operations suite together, organizations can leverage enriched vulnerability data to enhance their risk management activities. 


The ServiceNow Madrid release includes features that can further strengthen an organization’s integrated risk and security capabilities.


At Cask, we know how to streamline business.

We understand that the world moves fast, but information moves faster. You need data in a hurry, and company-wide automation is the answer. If your business can’t keep pace, we can guide you through a strategic transformation to optimize your operational efficiency.

That’s why we are proud to partner with ServiceNow to provide the solutions to move from manual tasks and paper deliverables to digital applications for managing your business.