You offer vital services to your residents. But outdated processes and systems become a roadblock to engaging the people who matter the most.
Governments want to be accountable to transform customer experience and build constituent trust in government. But many government services and operations are siloed, inefficient, and cumbersome.
Even as other agencies are digitally transforming, you are still facing these customer-operations challenges:
Lacking a seamless experience
The digital journey is overwhelming and you don’t see a clear starting point. Service delivery is inconsistent, communication is clumsy, and service resolution is perpetually delayed.
Evolving service expectations
Constituents are frustrated without a consumer-grade experience. They expect self-service options 24/7 access from anywhere with a modern portal that meets them where they are.
Costly and inefficient processes
Current work is too manual and costly to analyze and support. The experience is disjointed for agents and constituents, and digitization seems daunting.
Government agencies lack digitization
The cost of legacy systems is daunting, but the greater cost is the inability to modernize, scale and improve resident services.
1%
83% of Constituents want to access services from a computer
1
54% of Constituents want personalized digital experiences
1
81% of Government Agencies want to become digital organizations
FLEXIBLE CASE MANAGEMENT
Hi. We’re Cask.
With decades of offering solutions for the public sector, we know government. Our team has real-world experience, and understands how to advance the digital transformation of your agency.
Offer consumer-grade experiences
Make it easy for constituents to engage with you, using Government Solution Center
- Enable constituents to view their profile, request services, report issues, track services received, and more.
- Simplify making requests for your constituents.
- Provide easy access to virtual agent chat, service catalog, notifications, and more.
Resolve constituent issues faster
A single landing page for government service agents to work from
- View and manage constituent profile, household, services received, and more.
- Create cases on behalf of constituents via phone, chat, and other interactions.
- Serve constituents who lack internet access.
Monitor and improve service delivery
Analytics and insights for government services
- Provide managers transparency into delivery of constituent services.
- Mine data to improve efficiencies and reduce costs.
- Improve consistency and quality through visibility.
Do more faster with automated work
Leverage Process Automation Designer to develop unique workflows that solve complex processes
- Reduce the need for highly trained specialists to work complex processes.
- Support specific request types with tailored workflows, such as licensing requests, permits, and more.
- Capture necessary info specific to each case type/workflow.
Meet your constituents in their language
Utilize dynamic real time translations to enable agents to chat live with constituents
- Support for most i18n languages—Spanish, French, Korean, and more
- Dynamic, real-time translations enable chat for agents and customers to communicate across language barriers.
- Create beautiful customer-grade experiences in multiple languages.
Can you see it now?
Give your constituents an experience that makes them smile.
With Government Solution Center by Cask, your constituents engage in self-service, request services efficiently, and maintain status visibility. Agents resolve issues faster, while you have the reporting and metrics you need for informed decision making.
Transform your resident and employee experience with Government Solution Center
This is where people, process, and technology come together to create an engagement vehicle for residents and government departments. Connect with us today to learn more about putting Government Solution Center to work for you.