Get Field Service Right the First Time

Send the right people and equipment to complete the work the first time. 

Connect field service with other teams and tools to quickly respond to and prevent issues. Ensure the safety and well-being of both customers and workers, all while boosting customer, technician, and dispatcher satisfaction with efficient management.

Improve Field Service on the NOW™ Platform

 


Eliminate Repeat Visits

Repeat visits waste technician time and frustrate customers


Increase Visibility

Increase insight into equipment and maintenance


Increase Customer Connectivity

Get rid of siloed customer data and recurring issues

Managing Field Services at Your Organization

Empower Workers and Customers

Watch as we discuss the best way to manage and track equipment from vendor delivery to end-user deployment to Disposition on the NOW platform. Knowing the location and status of an asset, along with the history of its movement and if the asset is being used at all, will help maximize organizational efficiency and ensure better field service management across your organization.

Improve the Customer, Technician & Dispatcher Experience

Take care of issues before they even happen

  • Minimize customer impact by identifying issues quickly via reporting, dashboards, and trends
  • Help technicians work faster with complete visibility in an intuitive mobile app
  • Give dispatchers real-time visibility into technician locations and task progress

More on Field Service Management

Talk to Us First

Let’s talk about how we can take your ServiceNow instance to the next level.

Cask expertise, on tap, to understand and align to your unique challenges and desired outcomes. Our team will contact you to better understand your needs and set up a meeting with Cask advisors, aligned to your goals.

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