Actively Manage Third-Party Vendors
Enhance your ServiceNow application to measure and improve vendor performance to help drive better operations and increase profits.
Use Key Performance Indicators (KPIs) to measure communication time lags, delivery lead times, price changes, payment terms, breakages, and other relevant factors among your suppliers.
ServiceNow supplier management solutions provide a clear, quantitative view of each vendor’s performance, and how each one enhances your business and improves sales.
You’ll be able to analyze your vendors in powerful new ways:
- Score and rank vendors depending on their ability to comply with regulations, maintain product reliability, and ensure customer satisfaction.
- Review vendor scorecards and gather feedback based on your personalized, business-specific metrics.
- Make informed decisions based on vendor performance assessments.
Regular measurement and reporting of KPIs will help you to address repeat performance issues as well as chronic underperformance, which also helps enhance relationships with vendors.