August 2022 - Bridging Cybersecurity and Service Management for Enhanced Security Posture


Avalara implemented a comprehensive Security Operations (SecOps) solution on the ServiceNow platform. The highly specialized engagement involved Security Incident Response (SIR) and Vulnerability Response (VR), creating a seamless bridge between the worlds of cybersecurity and service management.

The successful deployment not only empowered Avalara with the enhanced effectiveness and efficiency in both security incident and vulnerability response but also offered advanced analytics for real-time monitoring and decision-making. Avalara estimates that the SecOps enhancements have saved them 1000 hours of labor per month.

CSAT: 5/5 ★★★★★


  • Security: Security Incident Response
  • Security: Vulnerability Response