ITSM at pharmaceutical leader

April 2021 - Building Incident Response Capabilities

To kickstart their ServiceNow journey, Premise Health implemented core security incident response functionality.

It now leverages automated incident categorization, assignment, and response workflows. Integrations with their MSSP and security tools provide seamless intake.

By moving from a ticketing mindset to orchestrated response, Premise Health accelerated incident resolution while reducing manual efforts.


  •  Security Incident Response

CSAT: 5/5 ★★★★★