ITOM Excellence

Project 3: ITOM - Architecting ITOM Excellence for the Firm


The client and Cask directed attention to IT Operations Management (ITOM), focusing on CMDB governance and data accuracy.

Through meticulously planned working sessions, development sprints, and user acceptance testing, the team achieved key milestones, including a compliant and complete CMDB.

The outcome was an empowered team at the law firm and an architecture poised for scale and operational excellence. For example, during an audit in the presence of a customer, the CISO was quickly able to look up pertinent information in real time and close the audit quickly.


  • ITOM: Discovery
  • ITOM: ITOM Visibility