Project 2: ITSM - Empowering the Firm with ITSM Expertise for a Modernized Ecosystem


The firm and Cask collaborated to refine and elevate IT Service Management for the client.

Through key activities like ITIL v4 training sessions, service definition workshops, and RACI mapping, Cask provided comprehensive consulting to shape the future of IT services within the organization.

As a result, the firm can now manage its services more efficiently, with defined roles and actionable insights to ensure ongoing improvement.