HR Operations

July 2023 - Revolutionizing HR Operations for Avalara


Initiating a new chapter in HR Service Delivery, Cask and Avalara successfully implemented ServiceNow’s HRSD suite.

Focused on Knowledge Management and Case Management, the implementation transformed Avalara’s HR processes from being Jira-dependent to an optimized ServiceNow ecosystem. Prior to the HRSD implementation, Avalara’s HR had been working from a shared inbox to handle case management. With employee requests now connected to catalog items, Avalara has automated the request routing, saving considerable time for HR.

With HRSD, Avalara elevated employee self-service, improved HR service quality, and introduced insightful dashboards for decision-making.


  • HR: HR Service Management
  • HR: Knowledge Management
  • HR: Case Management