Cask Shines in HFS Horizons Report “ServiceNow Services, 2023”

We are thrilled to announce that Cask has been named an Enterprise Innovator for business transformation in the report HFS Horizons: ServiceNow Services, 2023 by HFS Research.

Cask’s commitment to driving transformational outcomes was highlighted in the report. Cask focuses on cross-platform value realization and is the largest organically grown pure-play ServiceNow consultancy. Our early investment into Enterprise Service Management (ESM) was recognized as a key value proposition.

The report commended Cask’s expansion into Brazil and planned venture into Canada, showcasing our commitment to growth and global reach. HFS also identified these Cask differentiators, along with recognition by partners and customers:

• Establishing a robust foothold in the public sector, while setting sights on expanding into procurement and supply chain
• Launching Cask Reserve, a subscription service that provides a dynamic talent cloud
• Providing clients with access to specific expertise while offering consistent managed services support
• Demonstrating exceptional agility when collaborating with customers, particularly in situations that require urgent attention
• Exceeding expectations to fulfill client requests, often going the extra mile
• Ensuring the delivery of successful outcomes for customers, regardless of the challenges involved

“Cask is incredibly proud of this recognition by HFS Research,” says Mark Larsen, President of Cask. “It validates our vision and commitment to driving transformational outcomes and long-term digital operations for our clients. We see this as positive affirmation of our mission to help our clients differentiate themselves in how they operate digitally for the benefit of their customers, clients, employees, partners, suppliers, regulators, and communities. We are committed to continuing to help our clients innovate to create better outcomes for their clients and constituents in everything they do.”

More About the Study

The study, which focuses on large-scale transformation and innovation, not just implementation and IT-centric use cases, assessed the capabilities of 21 service providers and pure-play consultancies.

The study delves into how well service providers help clients envision and deliver transformation outcomes. The evaluation was based on a series of parameters including value propositions, innovation capabilities, go-to-market strategy, and market impact.