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The APT allows users to submit requests for the obligation and payment of funds, as well as modifications of both. It was built to match the needs of a specific customer payment team, then iteratively grown to meet the needs of additional payment teams.

The ART allows users to submit and track accounts receivable documents. ART contains reimbursable agreement and other types of revenue requests. Users upload their reimbursable service requests to ART and the accounts receivable team utilize the software to retrieve the information and track the workflow for the request. Only authorized staff and vendors have access to the ART through specific roles.

This application provides funding services for a federal government customer who has a requirement to use CCC-Core. CCC-Core is a GSA-approved standard general ledger accounting commercial off-the-shelf (COTS) package and Federal Financial System (FFS). The application is implemented by the customer to provide one system for appropriated fund/administrative accounting and for Commodity Credit Corporation accounting. It utilizes data from several other accounting applications as well as provides data to applications. This ease-of-use utility has sped adoption of CCC-Core for the customer.

Custom dashboard that displays financial obligations within the customer Business Center.

Action Registry supports and maintains customer events. The customer’s critical mission support areas have recurring data calls and reporting requirements that occur at approximately the same time each year. This application gives the mission support areas advance reminders to help them to plan for and manage these requirements, eliminate short notice assignments, and manage employee resource assignments.

The Directives Management Tool (DMT) aims to support the customer-wide directives process for creation of new directives and updates to existing directives. DMT captures the lifecycle events of the directives form, specifically in regard to: draft, obtain concurrence, clear, and sign directives to bring transparency and easier organization; edit directives to ensure a unified style and voice. Ability to publish directives to support broad awareness; archive directives to enable alignment with customer retention policy; maintain and monitor directives to have accurate inventories; and structure-wide directives for a consistent look. DMT contains no Personally Identifiable Information (PII) and only contains Directives (Notices, Policies, Handbooks, General Manual, Manuals, National Bulletins, National Instructions, Technical Notes, User Guides, Tech Releases and Circulars).

The Electronic Lease Management System (ELMS) is a scoped application developed for rental property management, to provide efficiency and transparency of the lease management process. ELMS release 1.0 provides  with the following capabilities:

• • Centralized Lease File Repository
  • New Lease Record Creation
  • Customer Requirements request form
  • Project Management Tracking tool—Lease Milestones
  • Knowledge Base Documentation—Centralized Policies, Guidance, Manuals, Lease Templates and Articles

The system flow consists of the following use cases:

• • Closed Lease Documentation Upload
  • Existing Lease Lookup Page
  • Project Management Tool for management of procurement of new leases.
  • Space Request Form for External Customers
  • Knowledge Base documentation

The Event Manager is an online portal that combines three request forms into one and allows the customer to submit requests for Event Meeting Space and Sleep Room needs. It captures all requirements needed in order for a Coordinator to begin processing a request. It also allows the Event Coordinator to specify the stage the request is in, allows managers to track first contact with the customer, and provides e-mail notifications throughout the request process.

The Exhibit Reservation system is an online portal that provides customers with the ability to submit reservation requests for exhibits that are used for various events. The system includes an online catalog to browse, search and filter all of the available exhibits. It provides descriptions and images for each exhibit and provides an availability checker. The customer can choose exhibits they would like to request, fill out a request form and submit. The system provides the ability for admins to maintain the catalog of items and manage reservation requests, and it provides notifications throughout the request and reservation lifecycle.

The Internal Review Documentation and Tracking (IRDT) provides first reviews and higher-level reviews for related initiatives. The reviews provide integrity and accountability of various initiatives, projects and/or programs.

A very large ($50B+ yearly revenue) multinational technology corporation decided to spin-off a significant services division as a new independent company. This was complicated by the fact that the two entities would continue to have a very involved operational professional relationship. It was imperative that the new company include the instantiation of a capability to automate the request from their now customer. Cask leveraged out-of-box (OOB) Resource Management (RM) and Customer Service Management (CSM) capabilities to give the new company the capability to automate a business process currently being run in Excel to manage resources for their customer. By extending the CSM framework, Cask was able to leverage the OOB security model for internal and external users to grant access to a portal where the customer can request new resources, promotion of existing resources, authorize overtime (OT) and on-call time for resources and provide an approval and auditing framework accessible by both internal management and their customer. Additionally, Cask built a reconciliation tool that will identify missed billing opportunities and eliminate improper billing to the customer for unauthorized OT and standby time. Reconciliation is run after each week’s time is reported and reconciliation tasks are then assigned to any manager who has potential findings against planned vs. actual for their direct reports.

The REOP capability is responsible for documenting all parcels of land, buildings within those parcels, and any other facility under the jurisdiction of the customer. The customer provides the REOP system for its numerous constituents to request and schedule land, buildings, or other assets for the purpose of a multitude of uses. Many constituent requests are in support of uses that must be extensively reviewed by Subject Matter Experts for impacts to standard public health and safety measures and general facilities management practices among other constraints prior to being authorized. The system outputs complex PDF documents that are then stored in the customer’s official system of record.

Custom dashboard that displays financial obligations within the customer Business Center.

A customer required a capability that could manage and tie resources of multiple partners and contractors to manage, mobilize, and track emergency response resources in one easy-to-use platform. Cask conducted user research across the country, sitting side-by-side with dispatchers and partners to employ a user-centric approach. This direct end-user interaction reduced the number of handoffs between the person identifying the issue/need and the development team working to resolve it. This collaboration allowed the team to synthesize the user research to identify issues and enhancements in order to develop, test, and deploy the fixes and enhancements quickly in an Agile DevOps cycle of continuous exploration, integration, and deployment. Furthermore, Cask leveraged design thinking for customer-centered design by analyzing user research and collaborating with users to develop personas and empathy maps, as well as conduct usability testing. The resulting tool has bee

The Vehicle Management Tool (VM) application allows users to make reservations for vehicles, modify reservations, return vehicles, and report accidents. In addition, Fleet Managers, as well as senior leadership can track vehicle utilization and view other reports related to vehicle management.

ServiceNow Health Scans should be a platform tool exercised regularly by every ServiceNow Platform Owner. HealthScan Management is a capability to import, track, and remediate findings provided by the ServiceNow Architects from the platform health scans. The application includes interactive dashboards and reports to provide real-time status updates to key program leadership.

NowPortal is a one-stop shop portal, designed with the user in mind, to
encourage self-service, get business center support, and initiate/track work across a variety of organization-wide services. NowPortal serves as the central location for users to access not only the Applications built on ServiceNow but also to provide them access to various reference materials/links to other systems outside of ServiceNow. It is a consolidated portal for all applications on the ServiceNow cloud platform.