What is OT Cyber Security? When it comes to physical devices, Operational Technology (OT) can be defined as a network connected device that monitors or controls processes and events outside…
A lack of visibility and collaboration across services and lines of business or departments within an organization can lead to increased costs, decreased productivity, process redundancy, and more. Rather than…
Leveraging Security Incident Response Application to Drive Cyber Security Defenses As office work moved to the homes and home offices of employees earlier this year, hackers leveraged the opportunity to…
Building a successful Taxonomy for Service Catalog and Knowledge Management Creating an end-user-friendly taxonomy for use in ServiceNow Catalog and/or Knowledge Management is often a struggle for organizations. Many times,…
Features that Help get the Job Done The proper implementation of ServiceNow can drive continuous improvement, identify knowledge gaps, curate new content, and track usage, governance, and quality trends. The…
What is Consumerization? In order to talk about “Consumerizing the User Experience” we must first understand what it means, how we got here, and how it systemically is affecting enterprise…
Overseeing software asset management encompasses managing licenses, maintenance agreements, and software renewals — a large undertaking for any organization. Yet, the benefits of having a robust software asset management program…
In working with a client recently, we came across a problem that exists when trying to incorporate System Center Configuration Manager (SCCM) software installations with Software Asset Management. It turns…
Take Steps Now to Identify and Capture Real Value Leveraging APM As you build your enterprise portfolio, you will find that there are a number of software applications at your…
There has been a sea change in our workplace and workforce. It is necessary to address this fundamental shift to support employees, customers, and your organization. Today there are about…
