The Digital Revolution’s Fight Against COVID-19
These next few weeks and months are going to be tough, really tough, but we will get through it together as human beings. My heart goes out to all of…
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Responding to Emergencies in the Digital Age
Leveraging the Power of the ServiceNow Platform As the world faces the COVID-19 pandemic, businesses are learning how to change the way they work to accommodate a remote workforce while…
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Platform Governance:
Unlocking the Door to Successful Transformation
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Blog A Governance framework aligns strategy, delivery and operations to successfully manage and increase the value of ServiceNow. Platform Governance supports collaboration across business and technology dimensions, provides visibility across…
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Sleepless in Seattle: Control Demand and Lose the Sleepless Nights
I was on the road with clients in Seattle this past week, and after meeting with the fifth client, I noticed a trend. Though the five companies I met with…
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Cask Honored to Be Named ServiceNow Americas Partner Award
One of Cask’s strategic business objectives laid out in 2018 was to become the number one ServiceNow non-global system integrator (GSI) partner by 2021. We are thrilled to achieve on…
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Cask Cooper Spotlight: 10 Questions in 10 Minutes
Profile of Mike Stolp, Cask Sr. Advisor 1. What do you do at Cask?
A: I provide advisory level services to both our customers and our internal organizations in enterprise…
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What’s New for CSM in the New York release
Customer Service Management When you take good care of your customers, they tend to keep coming back. The New York release of ServiceNow helps you do just that, delivering more…
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Unlocking the Mysteries of CMDB: Part 3 – Building a Healthy CMDB
How to Build a Healthy, Mature CMDB Previously, we took you on a 30,000-foot-overview of the stages of maturity for planning your CMDB (configuration management database) implementation strategy. We’ve discussed…
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What it Means to Be a Cooper – Company Culture that Lives and Works in the Differences
The values that drive Cask can be summed up with the title of a skilled vocation that dates back to pre-revolutionary America. Why Cask Employees are Called Coopers In Colonial…
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Tell Your ITSM Virtual Agent, It Obeys
Wait until you hear about the ServiceNow® ITSM Virtual Agent product enhancements and updates in the New York release. Or rather, when the ITSM Virtual Agent hears you, that’s when…
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