Profile of Mike Stolp, Cask Sr. Advisor Learn more about what it means to be a Cooper here. 1. What do you do at Cask?
 A: I provide advisory level…

Customer Service Management When you take good care of your customers, they tend to keep coming back. The New York release of ServiceNow helps you do just that, delivering more…

How to Build a Healthy, Mature CMDB Previously, we took you on a 30,000-foot-overview of the stages of maturity for planning your CMDB (configuration management database) implementation strategy. We’ve discussed…

The values that drive Cask can be summed up with the title of a skilled vocation that dates back to pre-revolutionary America. Why Cask Employees are Called Coopers In Colonial…

Wait until you hear about the ServiceNow® ITSM Virtual Agent product enhancements and updates in the New York release. Or rather, when the ITSM Virtual Agent hears you, that’s when…

You’re going to love your new assistant from New York. This could be like a dream partner, having a personal agent who knows where everything is and can take care…