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customer service management

Create Seamless Customer Experiences Every Time

Improve consistency, efficiency, and visibility through defined workflows. Harness the power of ServiceNow with our innovative solutions to transform your customer service delivery from satisfactory to exceptional.

A FEW OF THE ORGANIZATIONS THAT TRUST US
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Customer Industry Workflow Offerings

Deliver tailored experiences and optimize service execution with these industry-specific offerings from Cask.

Outdated systems and processes can become a roadblock quickly. Ensure your customer experience is designed for both residents and government employees with this tailored solution. 

Learn more about Government Solution Center.

Legacy systems don’t support the experiences your customers expect. With Connected Claims Management, you can automate the claims process to make customers’ lives as easy as possible when they need it most.

Learn more about Connected Claims Management.

BEHIND EVERY GREAT CUSTOMER EXPERIENCE IS A GREAT WORKFLOW

Hi! We’re Cask

Our team of certified architects, engineers, and business experts has decades of experience streamlining the customer experience process, enabling you to offer exceptional support.

Create customer workflows that deliver in the moments that matter

Collaborate with experts to improve adoption and satisfaction

Lean on experts for greater product implementation and workflows. A collaborative, agent-informed design ensures widespread adoption and satisfaction across your entire organization.

Access customer operations experts

Our practice consultants are domain experts and have the deep expertise and knowledge needed to create exceptional employee and customer experiences through great support.

Power business transformation with people, processes, and technology

Our experience has taught us what works well and what doesn’t. With decades of experience helping organizations achieve their customer experience vision, we have nailed down the best method for transformation.

Organizations using comprehensive CSM have seen transformative benefits:

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reduction in response time

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improvement in customer satisfaction scores

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increase in First Contact Resolution rate
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ORGANIZATIONS LIKE YOURS ARE DELIVERING EXCEPTIONAL EXPERIENCES WITH CASK

“Great communication and super easy to work with. . . . [Agent Led Design] made a big difference. ALL AROUND a great project.”

State Judicial Department

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ESTABLISH CUSTOMER EXPERIENCES THAT KEEP CLIENTS COMING BACK

Get started with a complimentary consultation

Gain and retain customers with comprehensive customer service that elevates experiences and drives growth.

Our seasoned CSM team can strategize tailored solutions for your customer service management needs.

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