Create seamless customer experiences every time
Improve consistency, efficiency, and visibility through defined workflows. Harness the power of ServiceNow with our innovative solutions to transform your customer service delivery from satisfactory to exceptional.
A FEW OF THE ORGANIZATIONS THAT TRUST US
Customer Industry Workflow Offerings
Deliver tailored experiences and optimize service execution with these industry-specific offerings from Cask.
PLAN
Clear Path
PLATFORM VALUE REALIZATION ROADMAP AND RECOMMENDATIONS
- Captures customer priorities, goals & objectives and connects with platform capabilities
- Elicits high-level organizational goals and pain points from the platform team and their partner organizations
- Creates capability map highlighting known priority platform capabilities and their connection to organizational priorities
Take the next steps towards realizing the full value of your Now Platform investment.
IMPLEMENT
CSM Essentials
Accelerate customer service outcomes
Cask’s CSM ESSENTIALS™ gets you up and running with CSM in ServiceNow with a scalable approach so you can expand functionality in future phases while minimizing technical debt.
OPERATE
Cask Reserve™
CAPACITY AND EXPERTISE TO SUPPORT PLATFORM OPERATIONS AND ENHANCEMENT
- Cask Reserve is a new kind of ServiceNow operations and enhancement program.
- With an emphasis on quality, flexibility, range of expertise, and measurable results, Reserve goes beyond platform administration to provide the strategic guidance you need to succeed on your journey.
BEHIND EVERY GREAT CUSTOMER EXPERIENCE IS A GREAT WORKFLOW
Hi! We’re Cask
Our team of certified architects, engineers, and business experts has decades of experience streamlining the customer experience process, enabling you to offer exceptional support.
Create customer workflows that deliver in the moments that matter
Collaborate with experts to improve adoption and satisfaction
Lean on experts for greater product implementation and workflows. A collaborative, agent-informed design ensures widespread adoption and satisfaction across your entire organization.
Access customer operations experts
Our practice consultants are domain experts and have the deep expertise and knowledge needed to create exceptional employee and customer experiences through great support.
Power business transformation with people, processes, and technology
Our experience has taught us what works well and what doesn’t. With decades of experience helping organizations achieve their customer experience vision, we have nailed down the best method for transformation.
Organizations using comprehensive CSM have seen transformative benefits:
0%
reduction in response time0%
improvement in customer satisfaction scores0%
increase in first contact resolution rate
ORGANIZATIONS LIKE YOURS ARE DELIVERING EXCEPTIONAL EXPERIENCES WITH CASK
“Great communication and super easy to work with. . . [Agent Led Design] made a big difference. ALL AROUND a great project.”
State Judicial Department
Other Customer Industry Workflow Offerings
Government Solution Center
Outdated systems and processes can become a roadblock quickly. Ensure your customer experience is designed for both residents and government employees with this tailored solution.
Connected Claims Management
Legacy systems don’t support the experiences your customers expect. With Connected Claims Management, you can automate the claims process to make customers’ lives as easy as possible when they need it most.
Associated resources
ESTABLISH CUSTOMER EXPERIENCES THAT KEEP CLIENTS COMING BACK
Get started with a complimentary consultation
Gain and retain customers with comprehensive customer service that elevates experiences and drives growth.
Our seasoned CSM team can strategize tailored solutions for your customer service management needs.
