Provide resilient services that scale with your business
Increase productivity and create amazing employee and customer experiences. Expedite value and platform maturity, and gain full visibility into processes and next steps with dashboards and analytics.
A FEW OF THE ORGANIZATIONS THAT TRUST US
IT Service Management Offerings
Optimize your ITSM investment with these tried-and-true prescriptive offerings from Cask.
PLAN
Clear Path
PLATFORM VALUE REALIZATION ROADMAP AND RECOMMENDATIONS
- Captures customer priorities, goals & objectives and connects with platform capabilities
- Elicits high-level organizational goals and pain points from the platform team and their partner organizations
- Creates capability map highlighting known priority platform capabilities and their connection to organizational priorities
Take the next steps towards realizing the full value of your Now Platform investment.
IMPLEMENT
ITSM Essentials
Deliver on the IT service needs of today… and tomorrow.
Cask’s ITSM Essentials™ is our prescriptive “ServiceFirst” implementation of core ServiceNow ITSM functionality: Incident, Knowledge, Change, Service Catalog/Request and an intuitive, easy to use Service Portal.
Support continuous IT service delivery and create a strong foundation for digital transformation for all IT services on a single platform with Cask ITSM Essentials.
OPERATE
Cask Reserve™
CAPACITY AND EXPERTISE TO SUPPORT PLATFORM OPERATIONS AND ENHANCEMENT
- Cask Reserve is a new kind of ServiceNow operations and enhancement program.
- With an emphasis on quality, flexibility, range of expertise, and measurable results, Reserve goes beyond platform administration to provide the strategic guidance you need to succeed on your journey.
STREAMLINING THE PROCESSES THAT MATTER FOR EMPOWERED TRANSFORMATION
Hi! We’re Cask
Our team of certified architects, engineers, and process experts have real-life experience with owning and governing enterprise service management platforms to help you achieve quick, meaningful wins and techniques.
Continuously improve with a comprehensive approach to IT service management
Rely on deep expertise to modernize the ITSM experience
With the rapid evolution of digital transformation, you need a team with deep experience in ITSM. At Cask, we have the world-class, real-world support you need to manage large ITSM and enterprise platform teams, governance, and change management across your organization.
Focus on people and processes, then technology
Your organization is different from any other, so why would you adopt a one-size-fits-all approach? We aren’t just tool implementers: We apply solutions that empower your people and processes and mature at your desired rate of transformation.
Accelerate value with significant wins early on
There’s no need to scramble to find results to show off to the C-suite. We help clients demonstrate the need for ITSM through quick wins and techniques, empowering you to benefit as soon as possible from your investment.
See immediate impacts to your service management costs and outcomes:
0%
increase in first-call resolution0%
reduction in mean time to service resolution0%
accuracy in the first assignment of a ticket
ORGANIZATIONS LIKE YOURS ARE MODERNIZING THEIR ITSM PRACTICES
“Cask blew me away. Interactions with the team—even from the beginning—were amazing. They understood our goals and took the blindfold away quickly, showing us exactly what our results could look like. They had us hooked immediately.”
RYAN BERNARDUCI
Director of HR Information Management and Analytics
Other IT Service Management Offerings
Major Incident Manager
Streamline and enhance major incident processes. Quickly identify and engage on-call resources, improving response times and visibility while reducing downtime and costs associated with stand-alone incident response tools.
ITSM Better with ITOM AIOps
Manage service disruptions more effectively while reducing costs with AIOps-driven insights, intelligence, and workflow automation.
ITSM Intelligent Automation
Rely on best practices for the automation and improvement of the IT service management experience to increase the value of the Now Platform.
IntraneXt
Transform IT service delivery with IntraneXt, our advanced intranet solution that fosters a dynamic, engaging digital workplace, enhancing employee productivity and satisfaction. This innovative offering seamlessly integrates into your ITSM strategy, providing a personalized, omnichannel experience for every user.
Provide employees with a powerful 24/7 self-service portal that empowers them to produce more valuable work and access seamless IT experiences. A “Built with Now” offering, our Virtual Agent Spark offering is tailored to you. An automation roadmap drives self-service well past implementation.
Service Catalog optimize
Provide a superior service experience by creating a user-friendly service catalog. Streamline fulfillment processes, reduce service delivery times, and optimize workforce capacity.
Associated resources
Upgrade your system processes today to unlock greater productivity and value
Get started with ITSM Essentials
Modernize digital, operational, and cultural transformation with innovative solutions and exceptional experiences that empower your enterprise to thrive, grow, and scale despite any disruption.
ITSM Essentials delivers everything you need to implement core functionality quickly and start seeing business results now.
