Virtual Agent Spark provides 24×7 AI-powered self-service in your most popular channels, giving you better visibility to make informed decisions, and empower your IT team to do more valuable work.
Most IT workflow hasn’t kept pace with how the world has changed.
As a result, outdated IT processes & systems create headaches of inefficiency–confusion, rework and shadow IT all ultimately lead to dissatisfaction and get in the way of productivity.
When your IT team is overwhelmed, employees are frustrated, and productivity suffers.
COMMON SERVICE DESK NIGHTMARES:
IT is buried. Employees need help now.
IT is getting buried in common issues—while employees grow frustrated with long response times. Employees no longer work 9 to 5 and need help whenever and wherever they are.
Inefficiency is keeping your people from more valuable work.
Mundane processes suck the life out of your teams, preventing them from focusing on high-value work that drives greater impact, and high-touch is extremely costly.
SERVICE + AUTOMATION TO DRIVE DIGITAL TRANSFORMATION
Hi. We’re Cask.
Our practitioner-led team has untangled the most common enterprise-level IT nightmares and created cohesive and effective solutions built on the ServiceNow platform, focusing on adoption and sustainability.
A BETTER WAY
Your fast track to efficiency and ROI.
We’ll help deliver quick-time-to-value by identifying your top-ten IT self-service opportunities and quickly implementing Virtual Agent Spark through our express process (4-6 weeks). We work with you to identify and achieve a tailored set of key metrics.
- Improved user experience and satisfaction
- Reduced Tier 1 support cost
- Reduced MTTR
- 24×7 self-service: Self-reliance for customers
- Reduced adoption risks for the customer
- Enhanced work prioritization for agents
Change the Future of Your Company
Increase productivity, delight employees, and prove ROI.
Adding Virtual Agent to your IT Service Desk reduces MTTR and frees agents up to handle more critical issues, while providing an experience users will love.
Spark a Change for the Better.
Digitized workflow on the ServiceNow platform is enabling better customer and employee experiences for less cost.
Connect with us today to learn more about how Virtual Agent Spark can deliver for you.