CMDB MasterClass: Part 7
From Chaos to Clarity: Mastering Service Mapping for CMDB Excellence
March 27, 2025
Zoom
From Chaos to Clarity: Mastering Service Mapping for CMDB Excellence
Part 7 of our CMDB MasterClass Series
Buckle up for an eye-opening session that will transform how you see your IT operations! In this MasterClass session, we’ll explore Service Mapping in ServiceNow—a powerhouse capability that takes your CMDB from a static repository to a dynamic, real-time, business-aligned asset.
We’ll dive deep into how Service Mapping automatically creates end-to-end application maps, allowing you to visualize dependencies, understand the impact of outages before they happen, and ensure smooth business operations. You’ll learn how to configure Service Mapping, leverage traffic-based discovery for accuracy, and optimize incident resolution and business continuity.
But we’re not just here for theory. You’ll see real-world use cases, best practices, and a step-by-step guide on how Service Mapping fuels the CMDB, enhances visibility, and elevates IT service performance across the board.
Why Listen?
- 🚀 Unlock Service Mapping Mastery: Learn how to visualize and manage business services with precision, connecting the dots between applications, infrastructure, and your CMDB.
- 🎯 Optimize IT Operations: Discover how accurate service maps streamline incident resolution, reduce downtime, and improve change management.
- 🔥 Real-World Expertise & Best Practices: Gain insights from seasoned ServiceNow experts who have successfully implemented Service Mapping for organizations like yours.
- 🤝 Community & Networking: Engage with your peers, exchange ideas, and get answers to your most pressing ServiceNow CMDB questions.
Meet the Experts
- Chris Padmore, Solutions Consultant, Cask
- Christine Morris, Director of Technical Service Innovation, Cask
- Madan Raja, Delivery Director, Cask
Contact Us:
For any questions or additional information, please reach out to us at [email protected] or [email protected].
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Watch the Recording!
Click below to watch Part 7 and gain access to the complete CMDB MasterClass Series
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You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
