ITAM MasterClass: Part 3
ITAM MasterClass: Scaling Up – Your Path to HAM Pro Maturity
May 21, 2025
Zoom
ITAM MasterClass: Scaling Up – Your Path to HAM Pro Maturity
Advancing Your IT Hardware Asset Management Strategy
Part 3 of our ITAM MasterClass
Join Christine Morris and Chelsea Cedeno for an insightful session on advancing your IT asset management strategy. In this session, we take the next big step in maturing your asset program with Hardware Asset Management (HAM) Pro.
HAM Pro is more than just advanced features—it’s a game-changer for saving time and ensuring audit-readiness. In this session, we'll address common challenges teams face, such as:
- Ensuring clean model data and maximizing normalization functionality.
- Managing stockrooms effectively to prevent fulfillment chaos.
- Clarifying the differences between CIs and assets, and mastering lifecycle state governance.
Session Details:
Date: May 21, 2025
Time: 9AM PT / 12PM ET
Duration: 1 hour
Why You Should Listen
Our experts will share actionable insights on:
- Evaluating your processes and determining whether out-of-the-box workflows meet your needs or if process adjustments are required.
- Utilizing enhanced stockroom functionality to better manage and deploy in stock assets.
- Leveraging best practices around managing assets and CIs.
We'll also guide you through the next steps on your HAM Pro journey, from assessing your readiness to planning a phased rollout. Get the expert tips and strategies you need to mature your ITAM program and achieve success with HAM Pro.
Meet the Experts
Chelsea Cedeno
Associate Director, Business Solutions Consultant, Cask
With two decades of experience including Project Management, IT Systems Support, and IT Asset Management (ITAM), Chelsea Cedeno has successfully implemented many complex ITAM programs across various industries. Specializing in ServiceNow, Chelsea has extensive expertise in Hardware Asset Management (HAM), Software Asset Management (SAM), and the CMDB. She is a natural problem solver, skilled in process redesign and workflow improvement, and is passionate about helping organizations optimize their IT asset management strategies for long-term success.
Christine Morris
Senior Director of Technical Service Innovation, Cask
Christine Morris is a strategic IT leader with over 20 years of experience helping Fortune 500 organizations navigate digital transformation. She specializes in governance, compliance, strategy, operations, and procurement, leveraging her business acumen and technical expertise to develop solutions that drive business value. A strong change agent, Christine architects innovative and automated ServiceNow solutions designed to enhance both the end-user and fulfiller experience. With a passion for optimizing IT management and enterprise workflows, she is committed to delivering best practices that support efficiency and growth.
Ready to start your ITAM journey?
Take the next step in your ITAM evolution and unlock the potential of HAM Pro to streamline your processes, ensure compliance, and deliver value across your organization.
Contact Us:
For any questions or additional information, please reach out to us at [email protected].
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Watch the recording!
Click below to watch Part 3 and gain access to the complete ITAM MasterClass Series
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
