Results
Established a single source of truth
Enhanced quality of CMDB data
Applications
THE CLIENT
A leader in the automotive seating industry
The client collaborates with all major automakers and vehicle classes, maintaining a long-standing commitment to precision since its inception. This dedication enables the company to create superior products for its customers and end users. With nearly 40 years of experience partnering with automakers, the client has established itself as a leader in the automotive seating industry. Today, as an independent public company, the client has the flexibility to reinvest in its core business, swiftly adapt to emerging trends, and enhance its focus on innovation, both in automotive seating and beyond.
“Cask is a great ServiceNow capability implementer, and we’ll definitely use them again!”
— Client Representative
THE CHALLENGE
Improving data quality with a single source of truth
The client had multiple goals for its ServiceNow implementation. First and foremost, it had long struggled with siloed data and wanted to employ ServiceNow’s CMDB as the ultimate source of truth, creating a “distinct and clear authority.”
In doing so, the client wanted to enhance the data being ingested into the CMDB — including data models, classifications, owners, and prioritization — while eliminating stale and duplicate information. Further, it was looking for insight into its environment in order to eliminate unnecessary efforts and provide visibility into applications that are impacted when services are down.
Other goals included the following:
- Standardize and simplify the asset tenant
- Increase asset visibility
- Normalize data models
- Rationalize overprovisioning
- Bring in more comprehensive types of assets
- Streamline on/offboarding
- Gain visibility into “cash in, cash out”
The client searched for the right partner for its ServiceNow implementation and finally found Cask NX, one of the most trusted ServiceNow partners in the ecosystem.
THE SOLUTION
Execution through agile-based methodology
Cask NX set out to achieve and sustain transformational results on the ServiceNow platform for the client, employing an integrated, client-focused team spanning account management, engagement management, business, and technical subject matter expertise, as well as senior delivery oversight and guidance.
The team’s approach was two-fold:
- Deployed the standard Cask Value Delivery Methodology (CVDM). This agile-based approach integrates ServiceNow’s Now Create implementation methodology, which Cask has further refined across more than 1,000 projects.
- Implemented ServiceNow Hardware Asset Management Pro (HAM Pro) module and ensured that the client achieved its business objectives.
This tried-and-true method has proven successful for hundreds of clients, and this client was no exception.
Understood our business requirements?
Managed project timeline effectively?
Communicated clearly throughout the project?
Enabled us to manage our ServiceNow applications post-implementation?
Positioned us to achieve our desired business outcomes?
Provided a high level of expertise in implementing our solution(s)?
The partner experience
A lasting impression and partnership
The client was impressed with Cask’s service, especially in the performance of its team members. “Cask’s team excels in process, technical knowledge, and interpersonal skills,” says a representative of the client.
Since this implementation, Cask NX has completed an AI Visible Value assessment and Clear Path assessment. With these two assessments, the client will be able to unlock the possibilities with AI to streamline processes, while finding more ways to rapidly optimize the ServiceNow platform, respectively.
Associated resources
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