Results
Enabled self-service for IT and HR functions
Results
Expanded ServiceNow platform, optimizing ROI
Results
Less than 4 months to implement advanced ITSM, HRSD, and APM modules
Applications
Automation Engine: IntegrationHub
HR: Case and Knowledge Management
THE CLIENT
Breaking new ground
A renowned entity in the filtration technology industry was on the precipice of a significant transition. Moving away from its parent company, it sought to establish its independent IT infrastructure. This move was pivotal for its growth, but it also brought unique challenges, requiring quick yet reliable transformation.
the challenge
Confronting the hurdles of swift enterprise realignment
When the client decided to break off and become an independent entity, it faced an ambitious task: setting up a fresh IT infrastructure from scratch. It needed to implement a new platform for HR and IT interactions while managing the project within a tight timeline. Moreover, it had to ensure that its teams could efficiently handle the applications in the new environment. In essence, it sought an enterprise transformation without disrupting its existing operations.
THE SOLUTION
A comprehensive ServiceNow implementation
Understanding the client’s needs and constraints, Cask set out to implement a comprehensive ServiceNow solution. Cask’s multimodule approach comprised ITSM, HRSD, and APM, ensuring that the client had all the tools necessary for its new IT environment. Cask offered tailored implementation strategies, developed advanced reporting dashboards, and provided insightful knowledge transfer sessions to ensure that the client was well equipped to manage its new applications. In doing so, Cask empowered the client to transform its IT operations within the aggressive timeline it had set.
Managed to the timeline and resources required?
Understood your business needs and requirements?
Overall, how would you rate your experience on this project?
Equipped you to manage your ServiceNow applications?
THE PARTNER EXPERIENCE
Fostering success through collaboration
The journey to independence for the client was transformed into a seamless transition through its robust collaboration with Cask. This partnership was the driving force behind the successful construction of a new, independent enterprise infrastructure, centered on the powerful ServiceNow platform.
In this partnership, the client’s business needs, resources, and vision guided the project. Cask’s role was that of a trusted advisor, equipping the client’s team with tailored solutions and the confidence to manage its ServiceNow applications effectively. Even under strict timelines, the synergistic efforts of both organizations ensured high-quality outcomes, cementing the power of a true partnership.
Associated resources
Let’s Innovate Together!
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