Enabled self-service for IT and HR functions
Expanded ServiceNow platform, optimizing ROI
Less than 4 months to implement advanced ITSM, HRSD, and APM modules
Automation Engine: IntegrationHub
HR: Case and Knowledge Management
ITSM: Digital Portfolio Management
ITSM: Incident Management
ITSM: Problem Management
ITSM: Service Operations Workspace ITSM Applications
Platform Foundations: Common Service Data Model (CSDM)
Platform Foundations: Configuration Management (CMDB)
Platform Foundations: Employee Center
Platform Foundations: Knowledge Management
Platform Foundations: Service Catalog
Strategic Portfolio Management: Application Portfolio Management
Breaking new ground
A renowned entity in the filtration technology industry was on the precipice of a significant transition. Moving away from its parent company, it sought to establish its independent IT infrastructure. This move was pivotal for its growth, but it also brought unique challenges, requiring quick yet reliable transformation.
Confronting the Hurdles of Swift Enterprise Realignment
When the client decided to break off and become an independent entity, it faced an ambitious task: setting up a fresh IT infrastructure from scratch. It needed to implement a new platform for HR and IT interactions while managing the project within a tight timeline. Moreover, it had to ensure that its teams could efficiently handle the applications in the new environment. In essence, it sought an enterprise transformation without disrupting its existing operations.
A Comprehensive ServiceNow Implementation
Understanding the client’s needs and constraints, Cask set out to implement a comprehensive ServiceNow solution. Cask’s multimodule approach comprised ITSM, HRSD, and APM, ensuring that the client had all the tools necessary for its new IT environment. Cask offered tailored implementation strategies, developed advanced reporting dashboards, and provided insightful knowledge transfer sessions to ensure that the client was well equipped to manage its new applications. In doing so, Cask empowered the client to transform its IT operations within the aggressive timeline it had set.
Managed to the timeline and resources required?
Understood your business needs and requirements?
Overall, how would you rate your experience on this project?
Equipped you to manage your ServiceNow applications?
THE PARTNER EXPERIENCE
Fostering Success through Collaboration
The journey to independence for the client was transformed into a seamless transition through its robust collaboration with Cask. This partnership was the driving force behind the successful construction of a new, independent enterprise infrastructure, centered on the powerful ServiceNow platform.
In this partnership, the client’s business needs, resources, and vision guided the project. Cask’s role was that of a trusted advisor, equipping the client’s team with tailored solutions and the confidence to manage its ServiceNow applications effectively. Even under strict timelines, the synergistic efforts of both organizations ensured high-quality outcomes, cementing the power of a true partnership.
Let’s Innovate Together!
Request a Complimentary Consultation from Cask.
Cask’s unparalleled expertise is ready to tackle your unique challenges and transform your aspirations into reality. We’ll listen to understand your requirements and offer a tailor-made approach that aligns with your strategic objectives.
Your journey to innovation is just a click away. Schedule your meeting with our Cask advisors and become part of the success story that defines your organization’s future.