Results
Improved GRC maturity
Results
Centralized risk monitoring
Results
4 months from project start to go-live
Applications
Risk: Governance, Risk, and Compliance (GRC)
THE CLIENT
A state IT office dedicated to advanced technological governance
This state government’s technology office plays a pivotal role in ensuring the effective, secure, and innovative use of information technology across its various agencies. With a mission to support and advance the technological framework of its functions, the client focuses on enhancing efficiency, productivity, and cybersecurity. This commitment forms the backdrop for its collaboration with Cask in implementing a robust integrated risk management (IRM) solution.
“The team was very knowledgeable and kept to timelines while following up appropriately on any outstanding issues or items. I would be glad to work with Cask again.”
– Client Representative
THE CHALLENGE
Navigating complex cybersecurity needs
The client faced significant challenges in managing its cybersecurity needs. The state government’s security office required a scalable and intuitive integrated risk management (IRM) solution to extend its cybersecurity services across state agencies. The existing manual processes were cumbersome, error-prone, and inefficient, requiring a transformation to automate and streamline risk monitoring and control activities.
THE SOLUTION
Implementing a tailored IRM strategy
Leveraging expertise in ServiceNow solutions, Cask designed a tailored IRM strategy for the client. This approach focused on ServiceNow IRM Policy & Compliance to transition from manual to automated processes, significantly reducing human error and centralizing risk management. Key aspects of the solution included the following:
- Establishing a comprehensive compliance management framework
- Implementing a robust policy and control management lifecycle
- Integrating issue and policy exception management lifecycles
- Developing detailed reports and dashboards for better visibility
Understood business requirements?
Managed project timeline effectively?
Communicated clearly throughout the project?
Enabled us to manage our ServiceNow applications post-implementation?
Positioned us to achieve our desired business outcomes?
Provided a high level of expertise in implementing our solution(s)?
THE PARTNER EXPERIENCE
A synergistic collaboration for success
The partnership between the client and Cask was marked by mutual understanding and goal alignment. Cask’s approach was not just about implementing a solution but also ensuring that the state was positioned for ongoing success. Cask’s commitment to understanding the unique needs of the state and its agencies fostered a deep sense of trust and collaboration. This relationship was pivotal in achieving the project’s success within the stipulated timeframe and budget, as reflected in the high CSAT scores.
Associated Resources
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