Federal agencies are under intense pressure to modernize. Shrinking budgets, rising expectations, and legacy systems make digital transformation both a necessity and a challenge. But true modernization isn’t just about deploying new tools — it’s about unlocking lasting value through smarter workflows, scalable platforms, and mission-aligned strategies.
That’s where Cask NX delivers.
As an award-winning ServiceNow Elite Partner with deep experience in the federal sector, Cask NX helps agencies go beyond operational improvements to achieve measurable, mission-critical results. Our federal engagements don’t stop at implementation — we bring dedicated cross-functional teams that support strategic planning, governance, and long-term platform success.
A proven partner across the federal space
Cask NX has supported a broad range of federal and public sector organizations — building trust, increasing adoption, and demonstrating platform value through every engagement.
Wide adoption of ServiceNow
By tailoring solutions to each agency’s mission and maturity, we’ve helped drive high user adoption, strong engagement, and long-term platform growth.
Enhanced IT asset management
When a government division needed to improve how it tracked and managed physical assets, Cask NX implemented ServiceNow’s HAM Pro and EAM solutions. The result? Increased operational efficiency, better asset visibility, and smarter resource allocation. Read the full case study here.
Streamlined IT Service Management (ITSM)
A state agency’s outdated service request process created delays and frustration. Cask transformed the experience by delivering a self-service portal with a virtual agent, significantly boosting user satisfaction and operational efficiency. Learn more.
Optimized Software Asset Management (SAM)
By implementing SAM Pro for a large county, Cask helped reduce software costs, ensure compliance, and cut down manual overhead. This modernization effort created significant long-term savings. Dive deeper into the story.
HR modernization
For a public agency facing outdated HR processes, Cask implemented digital workflows that improved employee onboarding, case management, and internal transparency — turning a high-friction system into a streamlined experience. Read the story here.
Deep expertise in App Engine & Creator Workflows
Unlike partners who rely solely on out-of-the-box functionality, Cask NX brings advanced capabilities in App Engine and Creator Workflows, allowing us to build custom applications tailored to the unique needs of federal clients.
Whether it’s modernizing legacy processes or developing entirely new solutions, our teams design secure, scalable, and compliant custom workflows that fully leverage the flexibility of the ServiceNow platform.
Transformation services: Our federal differentiator
What truly sets Cask NX apart is our embedded Transformation Services team. On top of implementation and development, our federal engagements include program-level roles that guide strategic success across:
- Governance and demand management
- Strategic and product roadmapping
- Business value articulation and KPI tracking
- Agile coaching and enablement
- Content design, compliance, and knowledge management
For example, one federal program benefits from a full-time team of eight Cask experts who lead everything from platform governance to feature refinement. These roles are standard — not add-ons — and ensure that every implementation delivers lasting, scalable value.
We also provide proven readiness assessments to build strategic alignment:
- Agile Readiness Assessment: Helps teams evaluate planning and delivery maturity to accelerate adoption.
- Governance Readiness Assessment: Identifies decision-making gaps and defines scalable models for demand, technical, and executive governance.
Real impact, backed by numbers
Cask NX’s work with one federal agency resulted in extraordinary operational gains across mission-critical workflows. From modernizing fleet management and streamlining leasing operations to accelerating contractor onboarding and self-service, our solutions have delivered measurable results, including:
- 479,000+ hours saved through onboarding automation, resulting in $48M+ in cost savings in just over a year
- 49,000 hours saved annually through fleet automation and telematics, returning $2.4M in resource costs
- 31,000+ hours saved annually via Employee Center self-service optimization, estimated at $3.2M in resource value
- 14,000+ documents digitized with lease file automation, resulting in $1.4M in annual savings
- 29,000+ hours saved annually by automating event space request workflows, saving $2.9M
- 600+ lease projects tracked in real time, streamlining award delivery and returning $540K in annual resource value
These outcomes showcase how Cask NX’s combination of platform expertise, custom development, and embedded Transformation Services translates into tangible impact — fast.
Real results with ServiceNow
Time and again, federal agencies working with Cask NX report measurable improvements:
Asset Management: Improved inventory accuracy, audit readiness, and smarter resource allocation
ITSM Modernization: Lower support costs and faster resolution through self-service and automation
SAM Optimization: Reduced licensing waste and improved compliance posture
These aren’t just improvements. They’re transformations that unlock platform value fast and build a foundation for long-term growth.
Navigating the complexity of federal IT
Cask NX understands the federal landscape, because we live in it.
- Contracting Confidence: From Federal Acquisition Regulation compliance to navigating multi-agency coordination, we know how to deliver within federal constraints.
- Strategic Alignment: Every Cask engagement connects IT investments to mission outcomes, building a clear case for ROI.
Ongoing Enablement: With Cask NX, ServiceNow isn’t just a tool — it becomes a platform for continuous innovation, automation, and success.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
Scaling success with ServiceNow
ServiceNow’s flexibility is a key strength, but without the right strategy, scale can stall. That’s why Cask NX supports federal teams with agile delivery models, platform governance, and scalable architectures that evolve as needs change.
From IT and HR to facilities, custom applications, and cross-enterprise workflows, we help federal agencies expand with confidence and clarity.
We’re with you for what comes next
You're working in a rapidly shifting environment.
Global dynamics, AI advancements, heavy competition–the only certainty is change.
We get it. And we’re here to help you harness the full potential of ServiceNow to simplify transformation.
Let's navigate the future together.
LET'S INNOVATE
Book a conversation
Cask expertise, on tap, to understand and align to your unique challenges and desired outcomes. Our team will contact you to better understand your needs and set up a meeting with Cask advisors, aligned to your goals.